What are the responsibilities and job description for the Service Administrator position at Naumann Hobbs?
Job description
Position Summary
As a Service Advisor, you will be the main point of contact for our customers, assisting them with their service needs and ensuring a smooth and satisfactory customer experience. The Service Advisor is responsible for receiving customer service calls, understanding, and defining the customer’s repair needs, communicating customer needs to Service Technicians for diagnosis, scheduling and coordinating repairs and preventative maintenance, factory campaigns, ordering parts, providing cost estimates to customers and relaying information to Service Technicians. The ideal candidate will have a strong understanding of equipment maintenance, as well as excellent customer service and interpersonal communication skills. Excellent organizational skills and attention to detail are needed. Your ability to keep things moving smoothly and communicate professionally with a friendly demeanor to both our internal and external customers will keep you at the center of our highly successful service.
Essential Functions & Responsibilities
- Handling incoming service calls via phone and email
- Provide a high level of Customer Service in person, on the phone and via Email.
- Dispatching / scheduling service calls to technicians
- Act as Service liaison between Technician and customer to provide repair updates and establish repair timelines.
- Work closely with the Parts Department to acquire correct parts and pricing and attach correct labor time to each repair.
- Input of new Customer Preventative Maintenance agreements / ordering necessary parts and scheduling with customers / technicians
- Processing credit card transactions online
- Open and close work orders
- Assist in handling customer dispute reports and info for service manager to process.
- Process month end invoicing. Track Work Orders for closing and reports.
- Maintaining Daily Tech Board
- Other tasks as assigned by Management.
Competencies Skills and Abilities
Education & Experience
Physical Demands & Work Environment
While performing the duties of this job, the employee is required to :
While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; use hands to finger, handle, or feel and stoop, kneel, crouch, or crawl. The employee must occasionally lift and / or move up to 10 pounds.
Job Type : Full-time
Pay : $55,000 - $65,000 per year
Benefits :Work Days :
Ability to commute / relocate :
License / Certification :
Work Location : In person
ID : 8SR6Ct
Salary : $55,000 - $65,000