Company Description

At NBCUniversal, we believe in the talent of our people. It’s our passion and commitment to excellence that drives NBCU’s vast portfolio of brands to succeed. From broadcast and cable networks, news, and sports platforms, to film, world-renowned theme parks and a diverse suite of digital properties, we take pride in all that we do and all that we represent. It’s what makes us uniquely NBCU. Here you can create the extraordinary. Join us.

Job Description

ABOUT THE ROLE:
Are you passionate about digital media, entertainment, and software services? Do you like big challenges and working within a highly motivated team environment? Keen with respect to Observability and Reliability principles? Candidates for the Systems Engineer role in our AIOps group will be responsible for operational management & application support.

As a Systems Engineer for AIOps, you will:

• Design, integrate, and provide full-stack lifecycle support for applications supporting our AIOps platform
• Own CI/CD initiatives, while working with other technical leads to define and maintain compliance with organizational standards
• Work closely with DevOps teams, customers, and infrastructure partners to identify & understand key system health/performance metrics, and develop monitoring approaches in support of service level objectives
• Participate in incident cause-analysis and assist in remediation and design efforts to improve reliability/prevent future failure scenarios
• Advance our AIOps offering through measurement & analysis of complex monitoring and alerting patterns, and provide clear guidance to collaborators for which tool, which pattern, which alert provides the desired Observability outcome 
• Write code and scripts to automate everything possible
• Assist in scoping, design, and project work/budget estimations

This position has been designated as hybrid, generally contributing from the office a minimum of three days per week.

REQUIREMENTS:
Technology Expertise and Ownership

• Expertise/operational support experience with Citrix Virtual Apps and Desktops, or related app streaming/hosting platforms
• Expertise with Agile DevOps methodologies, process & associated software (ServiceNow Agile, Jira)
• Expertise/operational support experience with Citrix Virtual Apps and Desktops, or related app streaming/hosting platforms
• Expertise and troubleshooting skills for large-scale distributed computing systems and software
• Experience with automation, CI/CD pipeline & software testing (Ansible, Terraform, Puppet, Chef, and Jenkins)
• Experience with version control management (git, GitHub)
• Experience with monitoring platforms (OP5/Nagios, Datadog, Splunk)
• Experience with public cloud service offerings (AWS, Azure, Google)
• Experience with OS management and features (Windows, Linux distributions)
• Experience with script language development (Python, Node.js, Perl)
• Familiarity with network technology concepts (TCP/IP, UDP, IPV4, IPV6, DNS, SSL, Firewalls, F5 LTM)
• Familiarity with general cybersecurity best practices, close collaboration with Cyber Security team

Collaboration and Technical Communication Requirements

• Impeccable written and verbal communication and presentation skills for both technical and non-technical audiences
• Ability to collaborate enthusiastically with DevOps teams, customers, and peers across our organization
• Ability to communicate directly with software vendors
• Demonstrate a tolerance for stress and provide a supportive attitude for all colleagues

Qualifications

PREFERRED QUALIFICATIONS:

• BS in computer science or related field
• At least 5 years of experience supporting high volume/large-scale environments
• Media industry experience (broadcast or production) preferred
• Cloud platform certification preferred

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $90,000 - $110,000.

Additional Information

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations in the US by calling 1-818-777-4107 and in the UK by calling 44 2036185726.