Service Desk Intern

Position Title: Service Desk Intern

Division: BITS

Summary Description: The Service Desk Internship provides first line support for staff in the use of personal computer products, applications, communications systems, and associated product.

Academic and Trade Qualifications: Interest in Information Technology fields, currently enrolled in an Information Technology program.

Work Experience: As this is an internship, we are looking for some experience related to Computer support.

Responsibilities:

• Provides first level response to clients to resolve computer and application problems; assists in second level problem resolution, when directed.
• Configures, troubleshoots and supports all desktop and laptop computers and associated peripherals.
• Provides cell phone and user phone setup and support, including vendor coordination.
• Provides liaison between clients and IT engineers.
• Consults with clients and provides training on the use of desktop software, hardware, communications systems, and associated products.
• Responsible for maintaining printers and copiers, including the replacement of consumables.

Job Knowledge:

• Strong knowledge of applications like Microsoft Windows and Office, smart phones, PC hardware configuration, Windows 11, and Mac OS Operating systems
• Knowledge of customer service principles and practices.

Abilities and Skills:

• An aptitude for communications and the ability to build and maintain effective relationships (internally and externally) is a must.
• Candidate should be a self-starter who is well organized and a team player, have strong communications skills and be able to multi-task and work under established deadlines.
• A customer service orientation is a must.

Relationships and Contacts:

• Must be able to maintain internal relationships necessary to achieve the purpose of the position and the desired results.
• Work cooperatively with staff members of other divisions and key partners to resolve mutual operational problems and meet corporate policies, procedures and goals.
• May interact with vendors, consultants and contractors as necessary to accomplish assigned objectives.

Reports to: Service Desk Manager

Working Conditions:

• Normal business hours, with limited overtime and rotating on call support as required.
• Travel is limited and normally contained within the state.
• Position may require the lifting, moving, and installing of IT equipment with weights in the 25-pound range.

Company Profile: North Carolina’s Electric Cooperatives (http://ncemcs.com/about/ncemc.htm) is the brand for the family of organizations formed to support the state’s 26 local electric cooperatives, including: North Carolina Electric Membership Corporation, the power supplier to many of the electric cooperatives; North Carolina Association of Electric Cooperatives, the cooperatives’ trade association; and Tarheel Electric Membership Association, Inc. (TEMA), a central purchasing and materials-supply cooperative.

North Carolina Electric Membership Corporation provides equal employment opportunities (EEO) to all applicants for employment.