What are the responsibilities and job description for the Control Center Technician position at NCTD?
Description
DEFINITION
The Control Center Technician is responsible for handling calls for emergency and non-emergency security and public safety assistance at multiple locations within the NCTD service area. S/he works in close coordination with other staff members, including NCTD and contract service providers within dynamic environments; coordinates first responder and NCTD staff and contractors; monitors and operates a variety of telecommunications, control center equipment and systems; and performs a variety of administrative duties involved in the preparation and maintenance of related reports. The Control Center Technician prepares incident reports and activity logs and testifies in court when subpoenaed. Salary rate for this position per the agreement with the SMART Union is $20.09/hour.
Distinguishing Characteristics
This is a bargained position represented by the International Association of Sheet Metal, Air, Rail, and Transportation workers (SMART) Union and functions as a technician, monitoring District Closed Circuit Television (CCTV), railroad and regional radio communications, networked data communication systems while providing emergency communication and coordination with NCTD personnel, contract service providers, and emergency responders.
Supervision Received and Exercised
S/he works under immediate direction from the Manager of Security and general direction of the Security Director. This position exercises no supervisory authority. This position is expected to participate in the sharing of expert knowledge and as a vital member of various project teams that may be instituted.
Working Conditions
Working conditions include office and transit operations control center setting involving contact with NCTD and contract personnel, public safety personnel, and the public. The Control Center Technician may be subject to shift changes and overtime. S/he must be able to work rotating shifts, including nights, weekdays, weekends, and holidays. Business travel may be required periodically between District sites, governmental agencies, consultants’ facilities, and other locations as required.
Examples of Duties
Essential Functions
Duties may include, but are not limited to, the following:
- Monitors NCTD CCTV system, NCTD transit radio, rail operations radios, and San Diego County Regional Communication System.
- Receives, evaluates, prioritizes, and relays calls for emergency and non-emergency security and public safety assistance.
- Provides direct support to District staff during emergency situations as directed management, to include assisting with phone notifications, documentation, and communication with field staff.
- Coordinates resources and/or provide information to public safety personnel.
- Utilizing Closed Circuit Television (CCTV), conducts active video monitoring of various locations, captures video evidence for the use in criminal and civil proceedings, listens and responds to radio traffic, responds to reports of suspicious activity, investigates and reports suspicious activity, and notifies law enforcement of criminal activity; captures video evidence for reporting purposes.
- Provides information to the train platforms via the visual/audio public address system.
- Completes required reports and other documentation, utilizing a variety of tools which are heavily focused on software and electronic technology.
- Performs other related duties as assigned.
Qualifications
Education/Experience
- High School Diploma/GED required.
- Minimum one (1) year directly relevant experience in a similar environment (such as CCTV monitoring, radio communication, etc.), including customer service.
A combination of experience/skills and education to fulfill the requisite knowledge, skills and abilities for this position may be considered.
Certificates/Licenses
- Possess and maintain a California driver’s license, Class C, with less than 36 points in the prior 36 month period and no DUI’s in the prior 7 year period.
- Maintain compliance with the District’s policies regarding Conflict of Interest and Ethics.
General Requirements
- Knowledge of operations, services and activities of a public safety or public transit telecommunications center, highly desirable.
- Knowledge of, or ability to learn, procedures for operating two-way radios and public address systems.
- Ability to manage and maintain simultaneous, transitional, and emerging priorities, including the ability to react productively and make sound decisions in emergency situations.
- Ability to make decisions, solve problems, resolve conflicts, exercise resourcefulness, and prioritize tasks to meet a variety of demands.
- Exceptional verbal and written communication skills required.
- Ability to solicit and maintain the cooperation of a wide variety of persons of different backgrounds and maintain harmonious and productive working relationships with District personnel and contractors at various organizational levels.
- Ability to accept constructive criticism and apply it productively to professional performance
- Demonstrated proficiency with computers and a variety of computer software programs in a Windows environment. Must be proficient in Microsoft Office Suite software (Word, Excel, PowerPoint, and Outlook).
Supplemental Information
Physical Requirements
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must possess the ability to use the phone and computer for extended periods, manual dexterity to complete clerical functions and work with office equipment, and lift equipment up to 25 pounds on a periodic basis. The employee must be able to hear, see, and communicate verbally to exchange information. The employee must be able to physically travel between District locations and other destinations, work in evenings when required work in hazardous conditions, and negotiate a variety of different and irregular terrain as is typical along a railway right of way. The employee may be subject to fumes, odors, dusts, gases, chemicals. The employee must be able to walk, climb, balance, bend, carry, push, reach, sit, and stand.
Machines / Tools / Equipment
- Ability to operate a personal computer and Microsoft Office Suite programs.
- Ability to operate standard office equipment, including a fax and scanner machine, copy machine, and telephone.
- Must be able to effectively use closed circuit television equipment, two-way radios, land line and cellular telephones, public address systems, telephone systems.
Application Information:
- All applicants must complete and submit an online application at http://www.gonctd.com/careers.
- A job offer is contingent upon the successful completion of a pre-employment drug screen and background check.
- Salary rate for this position per the agreement with the SMART Union is $20.09/hour.
- NCTD is an Equal Opportunity Employer.
Retirement: NCTD participates in the CalPERS retirement program with a benefit formula of 1.5% @ 65 for PEPRA new members. Benefits are calculated based on your age at retirement, the number of years of service credit with CalPERS and the average of your monthly compensation over the past 36 months (36 months average highest hourly pay rate).
457(b) Deferred Compensation Plan: NCTD offers a Voluntary Deferred Compensation Savings Plan through VOYA Financial Services. Employees are eligible to enroll any time after the date of hire. The plan allows you to contribute pre-tax and/or post-tax dollars into selected funds of your choice. The plan also allows you to:
- Contribute up to amount specified annually by the IRS
- Catch-up plan for those 50 of up to amount specified annually by the IRS
- Is portable, can be rolled over into another qualified retirement plan
- Employer match into a 401(a) account (50% up to 8% of employee compensation; Max NCTD contribution of 4%)
Medical Insurance: NCTD offers a rich variety of HMO and PPO plans to choose from and contributes towards your monthly medical premiums, if the coverage you select costs more than the amount NCTD contributes, then payroll deductions will be withheld on a pre-tax basis.
Dental Insurance: NCTD offers two different dental plans for employees and their eligible dependents (HMO and PPO) from a reliable dental insurance provider. Human Resources can provide information regarding annual insurance provider and available plans. Both plans are part of NCTD’s cafeteria plan (pre-tax payroll deductions for monthly premiums).
Vision Insurance: NCTD offers vision services for employees and their eligible dependents through a reliable vision insurance provider. Human Resources can provide information regarding annual insurance provider and available plan. The plan is part of NCTD’s cafeteria plan (pre-tax payroll deductions for monthly premiums).
The benefits include:
- $10.00 co-pay for Annual Exam
- No charge for standard lenses every 12 months
- $125 retail allowance for frames every 2 years; OR $125 toward the contact lens.
Life Insurance: NCTD cares for its employees, and thus provides at no cost to the employee group life insurance in the amount of $50,000 (coverage includes Accidental Death and Dismemberment and Accelerated Death benefits). Additional life insurance is available for you and your eligible dependents at your expense. * Tax reporting is required for any amounts over $50,000, per IRS guidelines. Supplemental life insurance coverage premiums are deducted on a post-tax basis.
Long Term Disability Insurance: NCTD offers voluntary Long-Term Disability (LTD) insurance. You may elect units of $100 up to 60% of your hourly wage to a maximum of $6,000/month. Deductions are post-tax, coverage 24/7, limitations or exclusions, and benefits are payable to age 65 or for two years (whichever is longer).
Flexible Spending Account Plan: NCTD offers two core FSA plans and two Commuter plans. Health Care and Dependent Care plans are “Use It OR Lose It” calendar year plans (Jan. 1st – Dec. 31st). The Commuter Transit and Parking plans do not have a “use it or lose it” policy. Plans are as follows:
- Health Care Spending Account:
- May contribute up to amount specified annually by the IRS
- Dependent Care Spending Account:
- May contribute up to amount specified annually by the IRS (including limitations if married)
- Commuter Transit Accounts:
- May contribute up to amount specified annually by the IRS
Disability Insurance: Employees contribute to California State Disability Insurance (SDI). The current contribution rate is 1.1% of earnings and is totally paid by the employee. After the 7-day waiting period, SDI pays a percentage of employee’s salary up to a maximum of $1,540.00per week, for up to 52 weeks. SDI may be coordinated with Paid Time Off (PTO).
Accident Insurance: NCTD offers voluntary accident insurance. You may elect coverage for you and your dependents for a flat monthly rate. Deductions are post-tax.
Critical Illness Insurance: NTD offers voluntary Critical Illness insurance. You may elect coverage up to $10,000 in increments of $2,500, for you and between $2,500 - $5,000 for your dependents, not to exceed 50% of coverage amount. Deductions are post-tax.
Administrative Holidays: NCTD recognizes 10 paid holidays per year: New Year’s Day, Martin Luther King Day, President’s Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Veterans’ Day, Thanksgiving Day, and Christmas Day.
PTO (Paid Time Off): All NCTD Regular, Probationary, and Limited-Term employees shall receive Paid Time Off (PTO). PTO shall be taken at reasonable times approved by the employee’s supervisor.
PTO shall be earned equally in each pay period during the year in accordance with the following schedule, based on the number of years of NCTD service completed:
- 0 through 3.99 years of service completed: 120 hours per year (15 days)
- 4.00 through 9.99 years of service completed: 176 hours per year (22 days)
- 10 and more years of service completed: 216 hours per year (27 days)
Transportation Passes: All NCTD employees receive an identification “PRONTO Card” which can be used to ride the following NCTD/MTS transit services (BREEZE, FLEX, SPRINTER, COASTER, MTS Bus, Trolley) at no charge. Eligible family members also receive a pass for NCTD public transportation at no charge (paratransit excluded).
Bereavement Leave: NCTD offers paid bereavement leave.
Employee Assistance Plan: The EAP offers assistance in areas such as:
- Emotional Support
- Work/Life Balance
- Family Care
Family Status Change: This allows you to add/drop dependents from current benefit plan elections per IRS “Qualifying Events.” If a “Qualifying Event” occurs, you MUST contact HR within 30 days of event, (Qualifying Event must relate to the benefit change you are requesting).
Please contact Human Resources should you have any questions regarding NCTD Benefits.
Salary : $10 - $20
Service Technician
Clark Pest Control -
San Diego, CA
Service Technician
Corkys Pest Control -
San Diego, CA
Termite Repair Technician
Clark Pest Control -
San Diego, CA