What are the responsibilities and job description for the Concierge - The First Residences position at NE Property Management?
The First Residences at the First National Center is seeking an experienced Concierge with previous Concierge and Customer Service experience.
Position Available:
4:00 p. m. - 12:00 a.m. Monday through Friday, rotating weekend schedule
Responsibilities
- Schedule Concierge Team
- Excellent communication skills
- Possesses a friendly personality
- Welcoming residents and visitors with excellent customer service skills
- Maintain high ethical standards and professionalism at all times
- Answering questions about the building and amenities
- Addressing complaints and requests
- Overseeing the safe-keeping of the building's keys
- Issuing keys only to correct personnel or residents
- Reporting faults or damage to fixtures and fittings
- Liaising with maintenance team
- Facilitate and streamline customer service from Concierge Team to The First Residences Residents
- Package management, Vendor sign-in, elevator, and amenity scheduling
- Disseminating all pertinent information and ensure a smooth transition between shifts
- Train new Concierge team members
- Assist in developing and implementing further customer service measures to alleviate Resident concerns
- Attend and assist with Resident events
NE Property Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, NE Property Management complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and traini
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Retirement plan
- Vision insurance
Schedule:
- Monday to Friday
- Rotating weekends
Work Location: In person
