What are the responsibilities and job description for the Service Dispatcher position at Neelands?
Neelands is a family owned, private Canadian company that has been in the refrigeration and HVAC business since 1958. We have a long history of providing comprehensive refrigeration and HVAC design, installation, and service offerings to Supermarkets as well as Commercial and Industrial markets across North America. We are a leader in advanced refrigeration technologies and state of the art products, offering turnkey solutions for new construction, retrofits for existing facilities, system controls, HVAC services, and sustainable energy services.
The Position:
Neelands USA Limited Inc. is searching for a Service Dispatcher. Reporting to the Service Operations Manager, the Service Dispatcher will have various responsibilities including dispatching service calls to Service Technicians, updating customers, shipping & receiving, and data entry. This position will be located in Winter Haven, Florida.
Responsibilities:
If you are a team player and you are looking for an opportunity to grow with Neelands, we encourage you to submit your resume.
We thank all applicants for their interest in Neelands; however only those selected for an interview will be contacted. Please no phone calls or agencies.
Neelands is an equal opportunity employer.
Accommodations are available upon request. If applicable, please inform Neelands Group Limited of accommodations that are required during the recruitment process.
The Position:
Neelands USA Limited Inc. is searching for a Service Dispatcher. Reporting to the Service Operations Manager, the Service Dispatcher will have various responsibilities including dispatching service calls to Service Technicians, updating customers, shipping & receiving, and data entry. This position will be located in Winter Haven, Florida.
Responsibilities:
- Helping customers with their day-to-day requirements
- Answering customer calls for refrigeration or HVAC service
- Dispatching service calls to assigned Service Technicians in conjunction with the Service Manager
- Resolving inquiries and communicating information to Service Technicians
- Logging service information into both the in-house system and customer service portals daily to ensure up-to-date status and arrival times are within requirements
- Checking paperwork to assist in preparing for payroll and Service invoicing
- Effective use of GPS software including running reports
- Assisting internal departments with inquiries
- Assisting technicians with both service IDs and Purchase Orders
- Arranging for shipping of equipment and parcels as needed
- Completing Reports
- Ordering Parts and renting equipment
- Reporting duties related to service operations
- Clerical and other duties as required
- Minimum of 1 year of experience as a Dispatcher in the Service or transportation industry
- Experience within the Refrigeration and HVAC Industry is considered an asset
- Working geographical knowledge, the State of Florida, and the State of Georgia
- Knowledge of GPS software
- Basic accounting knowledge
- GED Education or greater
- Great Plains Accounting Software experience is an asset
- Bilingual (English/Spanish) considered an asset
- Reconciling work order to timecards
- Receiving packages and mail as needed
- Reporting duties related to service operations
- Clerical responsibilities as required
- Special projects and other duties as required
- A friendly and professional approach to dealing with both customers and technicians
- Excellent communication and customer service abilities
- A self-starter who is highly effective working independently and within a team
- Flexibility, along with the ability to operate well under pressure
- Ability to perform in a high pressure, time-sensitive environment
- Organizational skills and problem solving with respect to multi-tasking and prioritization of responsibilities
- A keen attention to detail
- Fully proficient with Microsoft Office Suite
- Ability to adapt to and learn software
- Paid Time Off – Holidays, Vacation & Sick Days
- Health Benefits
- 401K
- Paid weekly
If you are a team player and you are looking for an opportunity to grow with Neelands, we encourage you to submit your resume.
We thank all applicants for their interest in Neelands; however only those selected for an interview will be contacted. Please no phone calls or agencies.
Neelands is an equal opportunity employer.
Accommodations are available upon request. If applicable, please inform Neelands Group Limited of accommodations that are required during the recruitment process.
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