What are the responsibilities and job description for the Customer Service Consultant position at Net2Source Inc.?
About Us:
Net2Source (N2S) is a Minority owned global workforce solutions company recognized by SIA as the largest and fastest-growing Total Talent Solutions provider with a presence in 34 countries and in-house Glo-Cal (global and local) teams to support our clients. We carve out custom talent solutions, keeping People, Process, and Technology as the pillars of making the process simple, robust, and efficient. With over 3,500 contractors working worldwide, we specialize in Contingent Staffing and Direct Hire, SOW, RPO, Direct Sourcing, Global Payroll and Compliance (EOR/IC) Solutions, Diversity Spend Capture, Nearshoring/Co-shoring.
Description:
We are looking for an energetic, well-spoken customer service consultant to join our team and answer questions and requests from our customers. The responsibilities of the customer service consultant include addressing inquiries, resolving issues, and providing information on our products and services.
The ideal candidate should be well-spoken with a professional demeanor and strong customer service and computer skills.
Responsibilities:
- Listening to customer concerns and providing information, answers, or responses.
- Taking orders and processing billings and payments.
- Obtaining and correctly recording customer information.
- Reviewing and making changes to customer accounts.
- Handling customer complaints and processing returns effectively.
- Keeping records of customer interactions.
- Ensuring customer satisfaction or referring customers to supervisors.
- Identifying opportunities to up-sell other products and services.
Requirements:
- High school diploma or equivalent.
- An associate's or bachelor's degree in a related field may be advantageous.
- Good data entry and typing skills.
- Strong working knowledge of computer software, including microsoft office.
- Excellent interpersonal, customer service, and communication skills.
- Good problem-solving skills.
What We Offer:
- A supportive and inclusive work environment where your ideas are valued.
- Opportunities for professional growth and development.
- Competitive salary and benefits package.
- Flexible working arrangements to help you maintain a healthy work-life balance.
If you are passionate about delivering excellent customer service and enjoy engaging with customers through live chat, we encourage you to apply! Please send your resume and a cover letter outlining your relevant experience.
