Field Technician II

Job Overview

As a member of the Field Services department, this role involves providing onsite support for customers, ranging from basic troubleshooting to enterprise hardware setup. Responsibilities include documenting activities in ticketing systems, responding to technical assistance via phone, chat, email, or in person, advising users on best practices, and adhering to standard onsite procedures. The role requires maintaining a professional appearance and conduct in customer environments, escalating or redirecting issues to appropriate internal or external resources, and performing other assigned duties.

Duties

• Play an active role as a contributing member of the Field services department
• Document and record all activities using various web-based ticketing systems and support request tracking tools
• Provide onsite support to customers ranging from basic trouble shooting to setting up enterprise hardware
• Maintain a professional appearance and conduct in a customer environment, demonstrate a high level of professionalism (white-collar)
• Respond to technical assistance via phone, chat, or email
• Advise user on appropriate action, best practice, etc
• Follow standard onsite procedure
• Redirect or escalate problems to the correct resource. This could be internal or an external vendor
• Fiber optic termination and testing
• Ability to communicate effectively with stakeholders and executives
• Other duties as assigned

Technical Skills

• Working knowledge of Windows 10/11 and MacOS
• Networking and TCP/IP experience is a plus
• Able to follow documented procedures
• Understanding of customer service and providing a great experience for the customer
• Proficiencies in PC hardware, networking hardware, server hardware, infrastructure (ethernet/fiber cabling) and Microsoft office
• Ability to find a solution and execute it on your own
• CompTIA Network or equivalent experience
• Ability to be on-site for an extended period to ensure project completion

Experience

• Strong communication skills, both verbal and written.
• Understanding of customer service best practices and ability to provide a great support experience for the customer.
• Good problem analysis skills and the ability to troubleshoot and resolve IT issues quickly.
• Ability to work independently and as part of a team in a fast-paced environment while managing multiple priorities.
• Familiarity with a help desk ticketing systems.
• A great attitude towards customers and coworkers.
• Adaptability & Team interaction
• Time Management & Organizational Skills
• Attention to detail

Other Requirements

• Ability to pass a background check and drug test.
• Must have a valid driver's license for onsite support
• Ability to carry up to 50lbs

We offer a competitive compensation package and opportunities for professional growth and development. If you are a motivated and experienced Field Technician looking for a new challenge, please apply today!

Job Type: Full-time

Pay: From $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Company truck
• Dental insurance
• Flexible spending account
• Fuel card
• Health insurance
• Health savings account
• Life insurance
• On-the-job training
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance

Compensation Package:

• Hourly pay
• Overtime pay

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Experience:

• Customer service: 1 year (Required)

Ability to Commute:

• McKinney, TX 75069 (Required)

Ability to Relocate:

• McKinney, TX 75069: Relocate before starting work (Required)

Work Location: In person

Salary : $20