What are the responsibilities and job description for the Benefits & Leave Administrator position at New Braunfels Utilities?

Position Summary

The Benefits and Leave Administrator plays a critical role in the strategic planning, execution, and oversight of all employee benefits and leave programs. This position ensures that NBU's offerings are competitive, compliant with legal requirements, and effectively meet the needs of employees. The administrator collaborates with brokers, vendors, and internal stakeholders to deliver seamless benefits and leave processes, all while providing exceptional customer service and maintaining high standards of accuracy and efficiency.

Essential Duties & Responsibilities Benefits Administration :

Oversee the administration of all benefits programs, including but not limited to medical, dental, vision, life insurance, retirement plans, wellness programs, COBRA, voluntary benefits, and leave programs.
Collaborate with brokers and vendors to evaluate, design, develop, and implement competitive benefits programs that align with organizational goals.
Partner with the NBU Purchasing Department to ensure all purchasing laws are adhered to, including timely submission of RFPs.
Manage the day-to-day administration of employee benefits programs, ensuring accuracy and compliance with all applicable laws and regulations.
Respond to employee inquiries regarding eligibility, life event changes, wellness programs, and general benefits questions.
Provide exceptional customer service to employees, addressing benefits and leave inquiries promptly and professionally.
Serve as a trusted advisor to employees, assisting them in navigating benefits options and making informed decisions.
Develop and update benefits communication materials, ensuring clarity and accessibility for all employees and conduct informational sessions to educate employees on benefit programs and leave policies when necessary.
Lead the annual open enrollment process, including system setup, testing, messaging, and conducting employee meetings to communicate benefit options and deadlines.
Maintain the benefits enrollment system, ensuring accurate data entry, regular audits, and timely updates for changes such as evidence of insurability.
Develop and deliver orientation sessions for new hires and educational programs for current employees regarding benefit offerings.
Monitor and manage ACA reporting, including annual filings and compliance requirements.
Analyze benefits programs for trends, cost-effectiveness, and competitive positioning, providing strategic recommendations to management.
Oversee vendors to ensure services meet contractual obligations and address any issues or improvements needed.
Coordinate wellness initiatives, including planning and executing the annual health fair and promoting employee engagement with wellness offerings.

Worker's Compensation and Leave Administration :

Administer and oversee all employee leave programs, including FMLA, Paid Parental Leave, ADA, Workers' Compensation, short-term disability (STD), and long-term disability (LTD).

Manage the end-to-end leave process, ensuring proper documentation, accurate record-keeping, and compliance with federal, state, and local regulations.

Provide employees and managers with clear guidance on leave policies, rights, and responsibilities, and ensure timely communication throughout the leave lifecycle.

Track and analyze leave data to identify trends and recommend process improvements or program updates.

Serve as a liaison between employees, managers, and stakeholders to coordinate leave requests, accommodations, and return-to-work plans.

Oversee short-term and long-term disability claims, ensuring seamless transitions and proper documentation.

Work closely with payroll to ensure accurate leave pay calculations and benefits deductions.

Administer Workers' Compensation claims, generate required documents, communicate with adjusters, and ensure compliance with audits.

Compliance and Reporting :

Stay current on legal and regulatory changes related to benefits and leave programs, ensuring organizational compliance with federal, state, and local laws.

Maintain detailed records for all benefit and leave programs, ensuring data integrity and compliance with privacy regulations.

Generate and analyze reports related to benefits and leave metrics, providing actionable insights to HR management.

Partner with payroll to ensure accurate benefit deductions, reporting, and compliance with financial controls.

Prepare for and manage audits related to benefits and Workers' Compensation, ensuring successful outcomes.

General Responsibilities :

Maintains regular attendance; leave schedule should be managed so as to not interfere with ability to accomplish tasks, including special projects and assignments with deadlines.

Adheres to NBU safety guidelines and practices at all times and in all situations.

Maintains a clean and safe work area, office, field site and vehicle as applicable.

Develops & maintains effective customer service skills for communications with co-workers, customers and the public in general.

Maintains strict confidentiality of business, employee and customer information in written and oral communications and safeguard sensitive documents.

Adheres to NBU policies and procedures.

Exemplifies NBU Core Values.

Participates in and supports initiatives to reach annual NBU Performance Measures.

Formal Education and Work Experience Requirements

Degree / Diploma Obtained : Bachelors

Work Experience Time Frame : Three Years or More

Field of Study : Human Resources or Business Administration

Certification and Licensures Requirements

Valid Class C Texas Driver's License

Other Minimum Qualifications :

Bachelor's degree in human resources or business administration is preferred.

Three plus years of experience in a Human Resources or insurance setting is a plus in order to possess knowledge related to Human Resources

Resources management practices and laws, as well as insurance administration and management.

PHR certification, while not required, is a plus.

An approved combination of education and experience may substitute for the above-mentioned requirements.

Exceptional attention to detail and organizational skills.

Excellent communication, presentation and interpersonal skills.

Proficiency in an HRIS software (preferably ADP) and Microsoft Office Suite (Excel, Word, PowerPoint).

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