The Assistant Service Manager is responsible for the customer-focused and efficient operation of the dealership's service department. This position will assist the Service Manager operate the department at maximum production, building a loyal clientele, maintaining good employee relationships, obtaining sales objectives and maintaining service records. The Assistant Service Manager also carries out this responsibility by building customer relationships, creating a good work environment and properly managing the assets of the department. The primary focus will be to ensure all directives and processes are being followed to ensure shop production is maximized.
At New Country, our people do whatever it takes to find solutions. We're building a culture that's genuinely engaged & dedicated to communities we serve. Our dealerships & employees pride themselves on being deeply involved in local communities, charities, nonprofit organization, and consider it a privilege to serve. With deep roots in the cities and towns where our car dealerships are located, we pride ourselves on a family atmosphere and strong customer bonds.
Benefits
- Medical and Dental
- 401K Plan
- Paid time off and vacation
- Growth opportunities
- Paid Training
- Family owned and operated
- Long term job security
Technician Specific Benefits
Shop equipped with the newest technology and equipmentUniforms providedWork environment OSHA certified to current Quality StandardsHighly productive shopCareer advancement opportunities, promote from withinContinued education, manufacturer hands on and web based trainingClean and professional work environmentCompetitive wagesAssistant Service Manager Responsibilities
Assist all subordinate service and sales personnel in all phases of their job descriptionsPro-Actively manage shop productivity and assist Service Manager reaching department objectivesProperly document employee behavior that may result in punitive job actions such as terminationReport to management any circumstances that compromise integrity of the dealershipWork with the parts department as appropriate to ensure proper stockingCollect accounts receivable for service workEnsure that service department employees follow safety policies and practices and that they report any and all accidents immediatelyEnsure that all required technical publications, periodicals, bulletins, ect... are obtained, kept up-to-date and properly maintainedQuality check completed jobsEnsure that all the necessary shop equipment is in proper working conditionEnsure that customer inconveniences, complaints and misunderstandings are dealt with fairly and quicklyEnsure that proper service sales techniques are being usedCommunicate with customers before issues arise and get involved in escalated customer issuesMaintain accurate records and insure warranty parts retention as outlined, following all manufacturer requirements as outlined in manufacturer and company policy and procedures manualsMaintain the highest possible standards of workmanship, advise technicians of service CSI on a monthly basisEstablish and maintain a good working relationship with customers to encourage repeat referral businessAssure proper repair order flow to satisfy warranty / dealership / business office requirementsMaintain reporting systems required by general manager, company and manufacturerEstablish and maintain a good working relationship with vocational and technical schools to enhance recruitment activatesHire, train, motivate, counsel and monitor the performance of all service department staffUnderstand and comply with federal, state and local regulations that affect service and parts operations, such as hazardous waste disposal, OSHA right-to-know act, ect...Maintain customer satisfaction index rating above that of manufacturer or dealership averageAssistant Service Manager Qualifications
High School diploma or equivalentTwo to Three years of experience in an auto repair facilityOne plus years of supervisory experiencePrevious technician experience (preferred)Excellent verbal and written communication and interpersonal skillsProficient knowledge of dealership computer systemsMust have a valid driver's licenseAbility to drive manual transmission vehiclesDemonstrated customer service skillsPrevious industry knowledge of overall operations, management and wholesale relations (preferred)CDK Experience (preferred)We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
