Demo

Concierge

New Vanderbilt Rehabilitation And Care Center
Staten Island, NY Full Time
POSTED ON 1/14/2025
AVAILABLE BEFORE 4/3/2025

New Vanderbilt Rehabilitation And Care Center -

Concierge

New Vanderbilt Rehabilitation and Care Center  is seeking a dedicated  Concierge  to join the team. We are a skilled nursing and rehabilitation facility that is dedicated to helping our residents maximize their potential and live their lives to the fullest. We offer a modern, comfortable, and secure facility staffed by caring professionals where individuals receive the finest sub-acute medical care, rehabilitation services, and 24-hour skilled nursing care. We are committed to maintaining a facility where compassionate care is provided in an environment of respect and dignity. It is also a great, supportive working environment for our dedicated staff!

Benefits

  • Health insurance, dental and vision
  • 401K
  • PTO packages including sick time, vacation, personal and holiday.
  • Competitive pay
  • Positive work environment
  • Employee of the month

Position Summary

The primary purpose of the position is to coordinate and facilitate the move-in process for new admissions. The Concierge will act as a liaison to help ensure a smooth transition. The Concierge will act as a liaison with family members as well as the residents of the facility and will ensure the needs of the residents are addressed in a timely manner.

Responsibilities of the Concierge :

  • Work with the Admissions Director to assign residents rooms and bed.
  • Ensure that the resident’s room is clean and orderly and special equipment and supplies are available for when the resident arrives
  • Welcome new admissions upon arrival and escort to the room
  • Will review Admissions Agreement and admissions related paperwork with resident and / or family
  • Call new admission's family member
  • Conduct customer service feedback surveys to improve the quality of care for the residents
  • Inform appropriate department of any problems that new residents are having and help find a solution to these issues
  • Promotes positive teamwork with co-workers and across departmental lines
  • Requirements of the Concierge :

  • Prior admissions experience in a health care setting a plus
  • Demonstrate passion, enthusiasm and customer service
  • Minimum high school diploma or equivalent
  • Excellent interpersonal and communication skills
  • Ability to multi-task as well as stay on task and concentrate with constant interruptions
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