What are the responsibilities and job description for the General Manager - OTOKO position at New Waterloo?
Job Details
Description
SOUTH CONGRESS HOTEL is hiring for a OTOKO General Manager
The living room for the neighborhood, South Congress Hotel, is an 83-room boutique hotel designed to be a community activity hub. A place for travelers and locals alike, the hotel has three restaurants, a coffee bakeshop, a rooftop pool, an award-winning Lobby Bar, two retail spaces, and a range of community events programming open to all. All locally owned, all right at the doorstep of Austin's favorite street.
JOB OVERVIEW
Reporting to the Hotel GM, the General Manager will be accountable for all aspects of the day-to-day operations, including the direct supervision of all staff. This role will oversee the planning, organizing, training, and leadership necessary to achieve stated objectives in sales, costs, employee retention, guest service and satisfaction, product quality, cleanliness, and sanitation. The General Manager will be trusted to make critical decisions on staffing, ongoing programming, sales and marketing efforts, and overall guest experience. A successful General Manager will bring a strong sense of pride and ownership to the outlet and be proactive in their understanding of and input on the operational plans and budgets.
What you'll do:
Adhere to all standards of operations, policies and procedures, manuals, training material, memos, and verbal instruction
Provide leadership and management support to staff while overseeing day-to-day operations
Work closely with the operations team to understand and develop the business plan
Develop a strong understanding of financial statements, actively manage financial goals and targets, maintain budgets, and optimize expense structures
Train team members on preparation methods, quality controls, presentation standards, and product knowledge
Oversee the recruitment and training of new team members; responsible for planning, documenting, implementing, and monitoring department training programs
Coordinate the weekly work schedule and review payroll records for appropriate personnel
Ensure immediate response to guest comments and concerns and apply corrective measures when necessary.
Assist in establishing cost improvement objectives and implementing action plans
Collaborate with other personnel to plan and develop recipes and menus, taking into account seasonal availability of ingredients and anticipated volume.
Maintain products attractively and functionally to support efficient preparation and promotion of products.
Create and support an inclusive and collaborative work environment where employees work productively and develop professionally.
Have a thorough understanding of services, amenities, and offerings and oversee the planning and pricing of all menu items.
Comply with the hotel’s purchasing and invoice procedures, ensuring that all accounting standards are adhered to
Maintain current knowledge of all activities and events in the surrounding areas.
Collaborate with marketing and design to develop partnerships with local vendors for merchandise, food, beverage, and retail
Follow inventory standards and procedures to conduct an accurate inventory consistently
Ensure staff understands their job requirements and sufficient training before holding them accountable for results
Promote and encourage guest name recognition with internal and external guests
Inspect food preparation, storage, serving areas, and equipment to ensure safe, sanitary food-handling practices; ensure employees follow standards and regulations
Order or requisition supplies needed to ensure efficient operation; verify quantity and quality of received products
Maintain an increased awareness of safety issues throughout the property and keep abreast of safety, emergency procedures, and OSHA requirements.
Maintain high cleanliness in all areas, including counters, sinks, utensils, shelves, and storage areas
Ensure all equipment is maintained in good, safe working condition; arrange for equipment purchases and repairs as needed.
Ensure open lines of communication with all departments and management via email, logbooks, meetings, etc., to meet all outlet needs
Be available to fill in as needed to ensure the efficient operation of the outlet and attend relevant meetings as directed
BENEFITS
We are proud to offer competitive wages and the following benefits for full-time employees:
- Up to 3 weeks paid time off annually
- 50% off discount at most New Waterloo restaurants
- Health, vision dental benefits
- 401K matching
- Paid holidays
- Volunteer pay
- Tuition reimbursement
- Referral bonuses
- Discounts at our shops, hotels local partnerships
ABOUT NEW WATERLOO
New Waterloo is an independent hospitality development management company. We make places that create positive impact within the communities in which we live, work, play, and call home. Our brands include: South Congress Hotel, La Condesa, Sway, Cafe No Se, Manana, Maie Day, Otoko, Watertrade, Il Brutto, Butler Pitch & Putt, Revival Baltimore, El Capitan Hotel, and Albert Hotel.
New Waterloo is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Qualifications
Salary : $70,000 - $80,000
