What are the responsibilities and job description for the Help Desk Analyst position at New York Global Consultants Inc.?
PREFERRED QUALIFICATIONS
- Degree in a relevant field preferred or equivalent relevant experience in IT support.
- ITIL certification preferred
- Network , A or Security Certification preferred.. Experience with Ticketing Systems (ServiceNow preferred).
Skill
Tier 1 Help Desk Support
Help Desk Ticketing Systems
Hardware/Software Troubleshooting
Customer Service/Retail Support
Remote Support Tools
A , ITIL, Security or Network Certification
Degree in Relevant Field or equivalent experience in IT Support
Strong communication skills, creative problem solving, highly organized
Job Types: Full-time, Contract
Pay: $30.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person
Salary : $30
