What are the responsibilities and job description for the Front Desk Receptionist (Bilingual - Spanish) position at New York Psychotherapy and Counseling Center?
Company Description
Celebrating 50 years of excellence, New York Psychotherapy and Counseling Center (NYPCC) has been at the forefront of mental health and wellness; assisting children, families, and individuals with behavioral and emotional challenges at our five locations throughout the city.
NYPCC is the leading pioneer of community mental health services, serving over 15,000 clients per month. We run and operate the largest clinic in the State of New York and pride ourselves on innovation and “caring for the community” by providing in-person and telehealth services for our clients while offering an unsurpassable and competitive compensation structure and benefits package to our team of dedicated employees.
NYPCC is certified by Mental Health America as a Platinum Bell Seal organization, the highest certification possible. NYPCC is proud of our ongoing commitment to employee mental health and well-being.
Why Work at NYPCC:
- We Pay Down Your Student Loans!
- Productivity Bonus
- Medical, Dental, and Vision Insurance is Paid for by NYPCC 100%
- Paid Time Off and Company Paid Holidays
- Annual Rate Increases
- 403B Retirement Plan with Company Match!
- Continuing Education Opportunities Available
- Professional Development through NYPCC Academy
- Amazing Workplace Culture
- NYPCC Health and Wellness Events
Job Description
- General office responsibilities (answer phones/take messages, scan, fax and copy, etc.)
- Schedule appointments
- Greet/direct clients and visitors upon arrival
- Check clients in and out on electronic health record system
- File documents in patient charts
- Coordinate drop-offs and pickups of transportation services
- Provide support to the clinical team and chart maintenance
- Maintain confidentiality and comply with HIPPA regulations
- Perform other related duties as assigned by the Office Manager and Program Administrator
Qualifications
- Must be Bilingual in English and Spanish
- High School Diploma or equivalent is required
- 1 to 2 years of reception experience in a fast paced office, preferably in medical or community mental health office, is required
- Must be proficient in MS Office (Outlook, Word, and Excel)
- Must have the ability to learn new software
- Possesses the personality and demeanor to work with difficult clients
- Must be detail-oriented and have the ability to multi-task
- Must be a team player
- Thrives under pressure in an outpatient client environment
- 1 form of picture ID (non-expired)
- Unexpired passport: OR
- Driver’s License AND Social Security Card; OR
- State ID Card AND Social Security Card
Additional Information
- The ideal candidate for this position possesses a personal presence characterized by a sense of honesty, integrity, and care with the ability to inspire and motivate others to promote the mission, vision, goals, and values NYPCC
- Has the ability to self-care and cope with mental and emotional stress related to the position, function independently, have flexibility, consistency, and professionalism
- Can develop and sustain safe, positive, and productive work habits and demonstrate compliance with NYPCC policies and procedures
NYPCC is a fast-paced, energetic, dynamic environment that employs people with a passion for our mission.
NYPCC is an Equal Opportunity Employer
Salary: $19.00-$23.00
Compensation commensurate with experience and qualifications.
Salary : $19 - $23
