What are the responsibilities and job description for the Cyber Customer Support SME position at NexGen Data Systems, Inc.?
Job Description
The ESS Customer Support SME with NGDS will provide support in a Data Center environment. The Customer Support SME will coordinate with specific system owners and other relevant commands for acquisition and analysis of ESS data and to ensure ESS is fully deployed. This position will provide technical subject matter expertise on A&A, ACAS, and ESS. This position requires experience with hardening and maintaining security posture of Windows/RHEL/SOLARIS.
Roles and Responsibilities:
1) A&A (10%)
• Ensure customer submitted TASHRDS for requested changes match documentation located within eMASS
• Coordinate with customer A&A/IA permanent and temporary changes to the environment with datacenter IA
• Serve as point of contact for all A&A related inquiries to the data center for the customer
2) ACAS(30%)
• Conduct weekly ACAS scans for the MSE environments
• Review and document ACAS findings that are the responsibility of the data center and coordinate resolutions with the customer
• Deliver weekly ACAS scan results to the MO ACAS distribution group
• Conduct all weekly ADHOC ACAS Scan requests by the customer
• Ensure all system scans are properly reporting to VRAM
• Investigate any failed server scans and rescan as required
• Manage VRAM listing to include manual scan baseline uploads, updating server status, add/remove servers as appropriate
3) ESS(60%)
• Verifying systems IAW Defense Information Systems Agency (DISA) Security Technical Implementation Guides (STIG) standards
• Validating and coordinating all ESS scheduled maintenance
• Create custom queries and Dashboard as needed
• Maintaining and administering the Enterprise computing systems to meet the DoD mandated security requirements and directives
• Review ESS dashboards and analyzing results
• Analyze and monitor events and alerts; reporting as needed
• Create maintenance windows via manual tagging or automated server task
• Conduct point product repair
• Generate compliance reports and deliver to customer
• Conduct basic troubleshooting and remediation
Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Desired/Required Skills:
Bachelor of Science Degree in Engineering, Computer Science or Mathematics AND four years direct experience supporting ESS/HBSS OR a minimum of eight years direct experience
Outstanding organizational and time management skills
Excellent communication and interpersonal abilities
Secret clearance or higher preferred
8570 compliance (Active Security and OS certifications)
Reliable with exceptional work ethic
Detail oriented with self-motivated attitude
Collaborative, team focus to support cohesive work team
Ability to handle competing priorities with high expectations in a team-oriented environment
Experience configuring systems to Defense Information Systems Agency (DISA) Security Technical Implementation Guides (STIG) standards
Cisco Networking experience (Router, Switch, Firewall, VLAN configuration) preferred
Experience with virtual platforms and supporting production environments necessary
Experience with ServiceNow preferred
Experience with Navy Computer Network Defense (CND) architectures preferred
About the Company:
NexGen Data Systems is an emerging technologies focused company providing expert systems and network engineering solutions to the Department of Defense. NexGen Data Systems promotes a culture of knowledge and career advancement through continued learning, keeping our team current on the latest advances in systems and networking, and enabling our team to provide the best available solutions to our clients.
Benefits:
Company covers 100% of premiums for the employee’s medical, dental, and vision insurance and subsidizes premiums for spouse and dependents.
Company provides short and long term disability plans.
401(k) match up to 10% of the employee’s salary contributions to 401(K) plan.
Comprehensive training and development program.
11 paid holidays and paid time off (PTO) accrual level starts at 15 days annually.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
NOTE: s and those authorized to work in the US are encouraged to apply. In order to be qualified for this position, you must be able to obtain and maintain a United States Department of Defense (DoD) security clearance. We are unable to sponsor Visas at this time. NexGen Data Systems provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.
