Job Title: Warehouse LeadDepartment: Customer Service & Logistics
Reports To: Ecomm Manager
Position Overview:
The Warehouse lead - returns oversees the entire returns process for our footwear line, very physical position, ensuring a smooth and efficient experience from the initial return request to restocking items on the shelf. This role embodies our dedication to customer satisfaction and operational excellence, aligning with Nfinity Athletic's core values.
Essential Duties and Responsibilities:
1. Returns Initiation:
- Act as the primary contact for customers requesting returns, providing exceptional service that reflects our brand's commitment.
- Clearly explain the returns policy and procedure to customers, ensuring their understanding and satisfaction.
2. Returns Collection:
- Coordinate with the warehouse team to retrieve returned items promptly.
- Organize and track returns to ensure accountability and efficiency in the process.
3. Inspection and Processing:
- Carefully inspect returned footwear for compliance with our returns policy.
- Process approved returns in the inventory system, executing refunds or exchanges as per customer requests.
4. Inventory Management:
- Accurately re-enter returned items into the inventory database.
- Coordinate with the logistics team to restock items on the shelf, ensuring products are available for resale.
5. Feedback and Reporting:
- Compile feedback from return cases to identify trends or issues with product quality or customer experience.
- Generate reports on return metrics and provide insights to the management team for continuous improvement.
Required Skills and Qualifications:
- Strong communication and customer service skills, with an ability to address customer needs with care and respect.
- Detail-oriented with excellent organizational skills, capable of managing multiple tasks efficiently.
- Proficiency in inventory management systems and Microsoft Office.
- Experience in logistics or returns processing is highly desirable.
- A team player who values unity and collaboration.
- Ability to work in a fast-paced environment and adapt to change.
- Physical ability to handle and move returned items as needed.
 Physical and Environmental Conditions:
- This position involves a mix of office work and physical activity in the warehouse, including lifting items up to 25 lbs.
- The role may require standing or moving for extended periods during the inspection and restocking processes.
Commitment to Excellence:
This role is critical in upholding our brand's reputation and ensuring our customers feel valued and respected through every interaction. The Footwear Returns Specialist not only manages the logistical aspects of returns but also serves as a vital link between our customers' feedback and our continuous product and service improvement efforts.
To apply send your resume to: Brian@Nfinity.com and Austin@Nfinity.com