Dispatcher

Essential Duties and Responsibilities

• Scheduling and dispatching drivers, work crews, vehicles or equipment to appropriate locations according to predetermined schedules, customer requests or immediate needs to make freight deliveries or collect shipments and packages
• Keeping and organizing delivery orders, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records and other information
• Communicating with customers about freight details, delivery or pickup times, and special handling requests to assure 100% customer satisfaction
• Planning pre-determined routes and accommodating route changes as needed
• Preparing dispatch documents, as well as generating freight bills and invoices
• Maintaining records of dispatched calls, driver routes, route changes, as well as delivery and pickup times
• Keeping track of transportation regulations and laws to ensure that truck drivers comply
• Reviewing drivers’ logs, including dispatched calls and arrival times
• Monitoring truck repairs and maintenance schedules
• Logging customer shipping schedules and complaints

Requirements

• Relevant experience as a truck dispatcher in a similar industry
• Excellent communication skills to collaborate with others under any type of condition
• Knowledge of computers for scheduling and other dispatching duties
• Ability to multitask with different, and sometimes conflicting, events happening at the same time
• Ability to work under stress and remain calm and to calm other people during rapidly changing circumstances
• Ability to relay information in a fast-paced environment
• Extensive experience in customer services, as well as generating freight bills and invoices
• Experience with Transportation Management Software (TMS), such as Samsara and Rose Rocket
• Proficiency in office software, including Microsoft Word, Excel, and Outlook Express
• Ability to monitor drivers' logs, truck maintenance schedules, and repairs
• Knowledge of applicable transportation regulations and laws
• Excellent organizational, communication, and time management skills
• Bachelor's or associate degree in transportation or logistics would be advantageous