What are the responsibilities and job description for the Customer Service Representative (Temp) position at Nihon Kohden?
Customer Service Representative provides excellent customer service, processes customers consumable purchase orders accurately and on time, and maintains strong professional relationships. Assists customers with new orders, advises on the status of orders in process, furnishes information on new products and processes returns.
Essential Functions and Main Duties
- Complete accurate entry of customer orders
- Effectively perform miscellaneous customer service and clerical functions
- Establish and maintain professional working relations with customers
- Provide superior customer service by resolving questions, requests, and problems promptly and courteously
- Keep customers informed of Company policies, procedures, and status of their orders and accounts
- Assist and support company personnel as needed
- Keep management informed of area activities and of any significant problems
- Adhere to all company policies, procedures, and business ethics codes
- Duties may be modified or assigned at any time based on business need
Qualifications
Education / Certification / Experience Required
- 1 years of experience in customer service and order entry
- SAP experience preferred
- Level and compensation depend on location, experience, education and skills
Competencies Required
- Excellent communications and public relations skills
- Display attention to detail
- Display strong project management skills
- Good interpersonal and public relations skills
- Must be able to communicate verbally and in writing, and to receive and understand verbal and written instructions in English
- Able to work effectively both independently and in a collaborative team environment
Compensation
The anticipated range for this position is $17.00 - $26.00/hr. Actual placement within the range is dependent on multiple factors, including but not limited to skills, education, experience and location.
Perks and Benefits
Visit our Career page to learn more about Perks & Benefits and working at Nihon Kohden
Working Conditions
Schedule: The regular hours for this full-time position are 8:00 a.m. to 5:00 p.m., MondayFriday, unless otherwise stated by the department manager. Holiday, weekend, and evening work hours may be required. Regular hours may vary due to the needs of the organization or department and are subject to change at any time at the Companys discretion.
Physical: Generally may require some reaching, bending, stooping, squatting, crawling, kneeling, pushing, pulling, lifting, carrying up to 20 pounds, finger dexterity, repetitive motions, standing, walking, sitting, hearing, visual acuity, and color vision. More specific details may be provided as needed or requested.
Travel: Minimal
Access to Customer Sites: Not Required
Nihon Kohden America is committed to maintaining a professional and respectful workplace free from discrimination, harassment, and retaliation and welcomes all qualified candidates to apply. Employment decisions are based on qualifications, experience, and business needs, without regard to legally protected characteristics. This policy applies to all employment actions, including recruitment, hiring, promotion, compensation, training, and other workplace practices.
Nihon Kohden America complies with all applicable federal, state, and local laws regarding equal employment opportunity. Employees and applicants will not be subject to harassment or retaliation for asserting their legal rights. Questions or concerns regarding this policy may be directed to Human Resources at HREmployeeServices@nihonkohden.com.
Salary : $17 - $26
