What are the responsibilities and job description for the Automotive Service Advisor position at Nissan of Duarte?
As an experienced Automotive Service Advisor, you will own our customer’s experience in the service lane. You are well-versed in product offerings, inventory needs, technician scheduling and customer service. We will offer production bonuses to encourage growth.
What We Offer
• Competitive Compensation Packages
• Mentorship and coaching
• Excellent Opportunities for Career Growth
• We’re all on the same Team atmosphere
• Medical, Dental, Vision, Life and AD&D for both employee and family
• Vacation, Holiday, Illness PTO options
RESPONSIBILITIES:
• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently
REQUIREMENTS:
• Organized and friendly personality
• Dealership experience is required
• Knowledge of dealership drive lane
• Demonstrated ability to manage others
• Valid in-state driver's license