What are the responsibilities and job description for the HDDC Sales Manager position at NKBA?
The Design Center is a spectacular new interactive showroom experience. Our showroom, unlike any other with endless inspiration everywhere you look, thanks to our 30 interactive kitchen, bath, and laundry rooms. Customers will explore hundreds of products from the most innovative brands in appliances, cabinetry, fixtures and more!
Position Purpose
The HDDC Sales Assistant Manager (AM) is responsible for creating a high performing selling culture and achieving this through development/coaching of their team, Sales & Design team staffing and delivering world class customer service. The AM will lead a team of variably compensated Sales & Design associates work with customers in an HDDC showroom visit homes of Home Depot customers and successfully close the sales of HDDC's product lines. The AM drives local store and HD Pro connectivity by building and maintaining relationships with local leadership and associates, continually updating/training them on HDDC’s product offerings. The AM is also responsible for driving project conversion & completion efforts in the stores through the sales team. The AM will manage Sales & Design associates through every aspect of the employment life cycle including hiring, training/coaching, performance management, etc. The AM will lead a team of Sales & Design associates to achieve sales targets and will be responsible for understanding, analyzing and prioritizing business metrics (e.g., scorecards, KPI, etc.). The AM is responsible for the customer experience and ensuring the sales team delivers world class customer service; this is accomplished proactively by consistently monitoring reports to ensure customer's projects are moving through the job process efficiently as well as being accountable to Voice of the Customer scores and feedback.
Key Responsibilities
20% - Customer Service - Drive customer service by responding to escalated customer inquiries/concerns and leveraging relationships with Service Provider and internal teams.
20% - Drive Conversion - Drive appointment conversion from initial appointments to close of sale.
50% - Drive Sales - Drive assigned sales team to achieve sales targets. Understand, analyze and prioritize business metrics. Implement action plans to improve performance. Monitor progress toward the achievement of all business metrics.
10% - Teach, coach and manage - Optimizes diverse talent through a demonstrated commitment to equal employment opportunity. Teach, coach, manage, & retain a team of sales and Design associates. Continually train sales team on HDDC's sales process and new/updated products and offerings.
Direct Manager/Direct Reports
This Position typically reports to HDDC Store Manager
This Position has 7 Direct Reports
Travel Requirements
Typically requires overnight travel less than 5% of the time.
Physical Requirements
Frequent periods are spent standing or sitting in the same location with some opportunity to move about; occasionally there may be a need to stoop or lift light objects (typically less than 8 pounds).
Working Conditions
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Minimum Qualifications
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Preferred Qualifications
None
Minimum Education
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
Preferred Education
The knowledge, skills and abilities typically acquired through the completion of an associate's degree program or equivalent degree in a field of study related to the job.
Minimum Years Of Work Experience
3
Preferred Years Of Work Experience
5
Minimum Leadership Experience
None
Preferred Leadership Experience
5 years of previous leadership experience
Certifications
None
Competencies
Action Oriented
Directs Work
Manages Ambiguity
Attracts Top Talent
Builds Effective Teams
Collaborates
Demonstrates Self-Awareness
Drives Engagement
Manages Complexity
Balances Stakeholders
Customer Focus
Resourcefulness
Position Purpose
The HDDC Sales Assistant Manager (AM) is responsible for creating a high performing selling culture and achieving this through development/coaching of their team, Sales & Design team staffing and delivering world class customer service. The AM will lead a team of variably compensated Sales & Design associates work with customers in an HDDC showroom visit homes of Home Depot customers and successfully close the sales of HDDC's product lines. The AM drives local store and HD Pro connectivity by building and maintaining relationships with local leadership and associates, continually updating/training them on HDDC’s product offerings. The AM is also responsible for driving project conversion & completion efforts in the stores through the sales team. The AM will manage Sales & Design associates through every aspect of the employment life cycle including hiring, training/coaching, performance management, etc. The AM will lead a team of Sales & Design associates to achieve sales targets and will be responsible for understanding, analyzing and prioritizing business metrics (e.g., scorecards, KPI, etc.). The AM is responsible for the customer experience and ensuring the sales team delivers world class customer service; this is accomplished proactively by consistently monitoring reports to ensure customer's projects are moving through the job process efficiently as well as being accountable to Voice of the Customer scores and feedback.
Key Responsibilities
20% - Customer Service - Drive customer service by responding to escalated customer inquiries/concerns and leveraging relationships with Service Provider and internal teams.
20% - Drive Conversion - Drive appointment conversion from initial appointments to close of sale.
50% - Drive Sales - Drive assigned sales team to achieve sales targets. Understand, analyze and prioritize business metrics. Implement action plans to improve performance. Monitor progress toward the achievement of all business metrics.
10% - Teach, coach and manage - Optimizes diverse talent through a demonstrated commitment to equal employment opportunity. Teach, coach, manage, & retain a team of sales and Design associates. Continually train sales team on HDDC's sales process and new/updated products and offerings.
Direct Manager/Direct Reports
This Position typically reports to HDDC Store Manager
This Position has 7 Direct Reports
Travel Requirements
Typically requires overnight travel less than 5% of the time.
Physical Requirements
Frequent periods are spent standing or sitting in the same location with some opportunity to move about; occasionally there may be a need to stoop or lift light objects (typically less than 8 pounds).
Working Conditions
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Minimum Qualifications
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Preferred Qualifications
None
Minimum Education
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
Preferred Education
The knowledge, skills and abilities typically acquired through the completion of an associate's degree program or equivalent degree in a field of study related to the job.
Minimum Years Of Work Experience
3
Preferred Years Of Work Experience
5
Minimum Leadership Experience
None
Preferred Leadership Experience
5 years of previous leadership experience
Certifications
None
Competencies
Action Oriented
Directs Work
Manages Ambiguity
Attracts Top Talent
Builds Effective Teams
Collaborates
Demonstrates Self-Awareness
Drives Engagement
Manages Complexity
Balances Stakeholders
Customer Focus
Resourcefulness
