IT Infrastructure Supervisor

NKSFB, LLC is the largest business management firm in the country, with seven offices in California and New York, and more than 650 employees. We work alongside the world’s top artists in music, film, and television, as well as athletes, executives, entrepreneurs, and other high achievers. We offer a sophisticated range of concierge-style services to meet their lifestyle management needs.

Job Title: IT Infrastructure Supervisor                    

Reports To: IT Director

Department: Information Technology

Your Role:

The Supervisor of IT Infrastructure is responsible for overseeing the design, implementation, maintenance, and support of the organization’s on-premises and cloud infrastructure. They will manage the relationship with a Managed Service Provider (MSP) that handles most daily operations. This position ensures the availability, reliability, and security of all critical business systems, working closely with the MSP to address operational inefficiencies, resolve technical issues, and ensure adherence to service agreements. The Supervisor leads the onsite infrastructure team, coordinates tasks, provides technical guidance, mentors team members, and acts as the main escalation point for complex issues. They will ensure compliance with industry best practices and standards while managing key infrastructure components such as networking, storage, cloud systems, and remote access.

What will you do?

Infrastructure Management:

• Oversee and maintain critical IT infrastructure components, including:
  • Power Shutdowns: Plan and coordinate power shutdowns to minimize operational impact.
  • Internet Circuits: Manage internet circuits for optimal connectivity.
  • Backup Systems: Administer the Veeam backup system for data protection, disaster recovery, and timely data recovery.
  • Networking: Manage network configuration, troubleshooting, and support for Cisco switches and routers, firewalls, and VMware VeloCloud SD-WAN.
  • Servers & Storage: Oversee server performance, design, and maintenance of vCenter, Windows, and Linux systems.
  • Cloud – Azure: Manage Azure Entra cloud services to ensure secure and efficient operation.
  • Microsoft 365: Administer and optimize Microsoft 365 services including Exchange Online, Teams, OneDrive, Purview, Co-pilot, SharePoint, and Entra Connect.
  • Remote Access: Maintain secure remote access through VPN, Perimeter81, and firewalls.
  • RDS/RDP: Manage Remote Desktop Services collections for efficient remote user access.
  • Business Continuity/Disaster Recovery (BC/DR): Working closely with the Cybersecurity team to develop and maintain robust BC/DR plans.
  • Patching: Oversee server and desktop patching cycles for security compliance.
  • Single Sign-On (SSO): Implement and manage Azure Entra SSO for seamless access control.
  • Wireless Networking: Supervise the management and performance of wireless networks with Cisco Meraki.
  • Intune & SCCM Management: Administer Intune for application delivery, updates, desktop imaging, and asset management; manage SCCM for deployment and patching.
  • Active Directory (AD): Administer AD and manage Group Policy Objects (GPO).
  • Cybersecurity: Collaborate with the cybersecurity team to identify and remediate security vulnerabilities.

MSP Management:

• Manage the relationship with the organization’s MSP, including:
  • Monitoring and evaluating MSP performance against Service Level Agreements (SLAs).
  • Collaborating with the MSP to resolve process, technical, and operational issues.
  • Conducting regular reviews to ensure the MSP delivers high-quality, cost-effective services.
  • Identifying and implementing improvements to streamline collaboration between internal teams and the MSP.

Team Leadership & Development:

• Lead the infrastructure team by setting clear objectives, assigning tasks, and providing technical leadership.
• Mentor team members, fostering professional growth through training and guidance.
• Act as a technical escalation point for complex infrastructure issues.

Project Management:

• Oversee and manage technical projects in collaboration with project managers, ensuring timely and effective execution.

Documentation & Compliance:

• Maintain comprehensive documentation for infrastructure environments, including hardware, software, processes, and procedures.
• Ensure compliance with security standards, configuration management, and industry best practices.

Budget, Contract, and Vendor Management:

• Participate in budget planning for infrastructure investments, recommending cost-effective solutions and strategies.
• Manage all infrastructure vendors, reviewing contracts, attending Quarterly Business Review (QBR) meetings, and ensuring accountability to SLAs.
• Track contract renewals and participate in annual negotiation of services and costs.

What Do you Need to Succeed:

• Strong experience in managing Windows and Linux servers, networking, and cloud solutions.
• Familiarity with professional services or tax/accounting applications.
• Proficiency in virtualization, scripting, and cloud computing technologies.
• Experience with networking (SD-WAN/MPLS),
• Familiar with privacy regulations including GDPR and CCPA.
• Experience with SQL database management.
• Strong organization skills, attention to detail, and good judgement.
• Polished interpersonal communication skills.
• Superior analytical and problem-solving skills.
• Able to work harmoniously and effectively with others.
• Capable of working under time and project deadlines.

Education and Experience Requirements:

• A bachelor’s degree in IT or related field, or equivalent combination of education and work experience required.
• Minimum of 5 years in IT infrastructure management, with expertise in complex problem-solving in enterprise environments.
• Minimum of 3 years of experience in a leadership or supervisory role.
• Certifications (Preferred but not required):
• Microsoft Certified: Azure Solutions Architect Expert
  • Microsoft 365 Certified: Enterprise Administrator Expert

• • Network , CCENT, CCNA, or CCIE
  • ITIL or PMP
  • CISSP, CISM, or Security

Physical Demands and Work Environment:

• Occasional, standing, walking, crouching, and lifting to 15 pounds.
• Frequent use of hands and reaching with hands and arms.
• Regular talking, hearing, seeing, and sitting.
• Moderate to the loud noise level.
• Risk of electrical shock.

Salary Range: The salary range for this role is $120,000 - $140,000 and represents the firm’s good faith and reasonable estimate of the range of possible compensation at the time of posting. Actual compensation will be dependent upon a number of factors, including but not limited to, the candidate’s relevant experience, qualifications, and location. 

What We Offer: NKSFB offers a great variety of benefits and perks to our employees. Some of these include:

• Medical, Dental and Vision coverage
• Flexible Spending Account
• Basic Life and AD&D
• Voluntary Life and AD&D
• Long Term Disability
• Voluntary Critical Illness and Cancer, Hospital Indemnity and Accident Coverage
• Genetic Screening and Cancer Support
• Pet Insurance
• Accrue 15 PTO days annually
• 401k, Match and Profit Sharing Plan
• 10 Paid Holidays and 1 Floating Holiday

The job duties listed are typical examples of work performed by positions in this job classifications and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks and responsibilities. Employees may also perform other duties as assigned.

NKSFB, LLC is an Equal Opportunity Employer and is committed to diversity and inclusion. If you’re a qualified candidate with a disability and you need a reasonable accommodation in order to apply for this position, please contact us at staffing@nksfb.com.

We collect your personal information when you apply for employment at NKSFB, LLC. To learn more about our data privacy practices, please view our Employee Privacy Policy.

Salary : $120,000 - $140,000