What are the responsibilities and job description for the Launch Specialist position at Noah Medical?
About The Team:
Our Clinical Sales Team is a dynamic and collaborative group committed to revolutionizing the field of robotic surgery by introducing and supporting groundbreaking solutions that contribute to improved patient outcomes and enhanced procedural efficiency. From seasoned industry experts to enthusiastic entry-level professionals, we foster an environment where knowledge is shared, and every team member has the opportunity to contribute to our collective success.
We collaborate seamlessly with other departments, including engineering, product management, marketing and sales to ensure that our solutions not only meet the highest clinical standards but also resonate with the market, driving success in the competitive landscape.
A Day In The Life Of Our Launch Specialist:
The Launch Specialist is responsible for ensuring the successful implementation and support of surgical robotic systems at healthcare facilities. This role includes executing critical pre-launch and post-launch activities such as in-service training, dry runs, case support, and clinical reviews. Additionally, the Launch Specialist provides direct product support, collaborates with cross-functional teams, and plays an integral role in training healthcare professionals. This position requires adherence to SOPs, traveling to client sites, and handing off post-launch activities to local Clinical Sales Representatives (CSRs).
- Launch Execution:
- Execute in-service training, dry run sessions, case support, KPI collection and clinical reviews during new account and customer launches
- Introduce and support physicians and staff through the Galaxy Pathway to Proficiency.
- Execute onsite activities and tasks in line with the launch SOP, task list and timeline.
- Product Support:
- Provide product expertise, technical support and troubleshooting during Galaxy procedures.
- Provide consistent coaching and feedback in line with the Galaxy Pathway to Proficiency.
- Collaborate with Clinical Sales Representatives to deliver an excellent customer onboarding experience.
- Pre & Post Procedure Customer Management
- Participate in daily procedure debriefs and weekly clinical reviews to support progress through the Pathway to Proficiency; share key insights as informed by collected KPIs.
- Assist in the planning and execution of mock procedures, simulating real-world scenarios for training purposes
- Process Adherence & Handoff:
- Ensure all launch activities are executed in compliance with SOPs and update task lists accordingly.
- Conduct a seamless post-launch handoff to the local CSR, ensuring all relevant information is shared for ongoing support.
- Cross-functional Support:
- Capture and share customer feedback with product and engineering teams.
- Provide support to cross-functional teams during the launch process and assist with additional needs as required.
- Professional Development:
- Participate in internal training programs and continuous learning opportunities to expand knowledge of medical devices, procedures, and sales techniques.
About You:
- Bachelor's degree or equivalent required.
- Minimum of 3 years sales experience, medical device preferred.
- Experience and comfort selling in a clinical setting.
- Ability to develop expertise and demonstrate credibility quickly.
- Excellent written and verbal communication skills.
- Strong organization skills with the ability to manage multiple projects/accounts simultaneously
- Ability to effectively utilize a CRM to manage and track progress against strategic priorities.
- Possession of a valid driver's license and the ability to successfully pass a check of a driver's record.
- Willingness to travel up to 75%, or 3 weeks per month, to support client site activities and customer implementations.
Preferred
- Experience supporting physicians through the learning curve with a technical product or procedure.
- Experience with pulmonary, thoracic oncology, radiology and endoscopy procedures and call points.
- Program and/or market development experience.
- Early commercial/startup experience.
Workplace Type: Remote
Benefits & Perks (For Full Time Employees):
- Competitive Salary
- Comprehensive health insurance including Medical, Dental and Vision HSA and FSA options
- Equity & Bonus Program
- Life Insurance (company paid & supplemental) and Disability insurance
- Mental health support through medical insurance programs
- Legal and Pet Insurance
- 12 paid holidays, 15-20 days of PTO use-what-you-need sick days
- Paid parental leave
- In-office snacks and beverages
- In-office lunch stipend
- Learning & Development Opportunities: On-demand online training and book reimbursement
- Team building and company organized social and celebration events
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