Customer Service Account Manager

Job number CGS11758 Country United States Company NORDEN City Covington

About the Company

Norden, headquartered in Kalmar (Sweden), is the world’s leading supplier of high-performance automated tub filling systems, covering all speeds and applications in different sectors including beauty & personal care, food, pharma & healthcare.

Norden is part of Coesia, a group of innovation-based industrial and packaging solutions companies operating globally, headquartered in Bologna, Italy.

Coesia has 141 operating units in 35 countries, a turnover of about billion euros and over 8,000 employees.

About the Role

Norden Machinery is a broad international operation with customers all over the world; a very important part of the Norden's operations is our aftermarket in North America.

As the Customer Service Account Manager, this position is responsible for the sale of service, machine modernizations and spare parts within an assigned geographical area.

This position will pair with our customer service reps and field techs in understanding customer project needs, as well as towards the end during installation of machinery.

Apart from customary customer visits, this role will provide service packages and commitments, as well as forecasting needs and development plans.

It also includes planning and participation in various fairs, competitor monitoring, and other trade-shows for marketing / branding purposes.

Lastly, this role will act as the customer liaison for questions relayed by the customer team, and involving our Swedish sales team as needed.

What You Need to Be Successful

• Customer service by way of sales, applications, engineering, and installation of machinery as needed.
• Manufacturing background working with high-valued capital machinery and equipment
• Strong communication and relationship building to provide the best solutions and ideas to customers.
• Development of working methods and processes to best assist customers with their project needs.
• Aptitude to deal directly with customers effectively in high pressure situations, not conflict adverse.
• Proactive on follow-up, not letting issues linger.
• Superior ability to plan.

Our Offer

Coesia North America offers a competitive benefit package which includes, among other things :

• Multiple health insurance plan options.
• Company paid life insurance.
• 401k with up to 6% company match.
• Paid parental leave.

Last updated : 2024-07-31