SVP Operations

* Position is eligible for Remote / Work from Home opportunity *

Hiring Manager: Jon Bogenreif

Talent Partner: Elizabeth Fleming

Telecommuting Eligible: Yes

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Job Title

Senior Vice President Operations

Job Summary

The Senior Vice President of Operations (SVP Operations) is a pivotal role responsible for overseeing and optimizing the firm’s operational infrastructure to ensure seamless service delivery, scalability, and efficiency. As a key member of the Senior Executive Team, the SVP Operations will collaborate with cross-functional leaders to align operational strategies with the company's vision and growth objectives. This individual will lead operational functions, including Medical Policy, Clinical Services, Customer Experience and Claims, while driving a culture of excellence and accountability.

Essential Functions

Key Duties/Responsibilities/Accountabilities

• Collaborate with the CEO and Senior Executive Team to define and implement the company’s strategic goals and operational strategic priorities.
• Identify and prioritize operational initiatives to support growth, profitability, and client satisfaction.
• Act as a trusted advisor to the CEO and other executives on operational performance and scalability.
• Oversee operations across departments, ensuring alignment with strategic objectives.
• Develop and monitor key performance indicators (KPIs) to measure operational success and identify areas for improvement.
• Build, mentor, and lead a high-performing operations team to achieve organizational objectives.
• Foster a culture of accountability, innovation, and continuous improvement.
• Drive professional development initiatives to enhance team capabilities and expertise.
• Ensure operational compliance with industry regulations, standards, contractual agreements, and internal policies.
• Collaborate with the finance team to develop and manage operational budgets.
• Identify cost-saving opportunities without compromising service quality.
• Support revenue growth initiatives through efficient resource allocation and operational support.
• Enhance client satisfaction by ensuring exceptional operational support and service delivery.
• Partner with client-facing teams to address operational needs and drive value for the organization.
• Develop strategies and provide guidance to ensure smooth adoption of new processes, technologies, and organizational changes.
• Foster resilience and adaptability within the division to effectively navigate and embrace change.

Non-Essential Duties and Functions

• Other duties as assigned
• Participates on industry advisory boards.
• Presents and publishes organization program and product results to external organizations and trade associations and directs activities of key staff in these areas.

Minimum Qualifications

• Bachelor’s degree in Business Administration, Healthcare Management or related field; or equivalent work experience as determined by hiring manager and Human Resources
• 15 years of progressive experience in operations management, with at least 5 years in a senior leadership role within a professional services sector
• Knowledge of programs such as Medicare, Medicaid, or other government related healthcare programs and industry trends
• Demonstrated success in leading large, complex teams and managing cross-functional operations
• Exceptional leadership, communication, and interpersonal skills
• Strategic thinker with a results-oriented mindset and a commitment to excellence
• Strong financial management skills and demonstrated experience in managing contracts and services under defined budgets and performance requirements
• Ability to build and manage strong internal and external partnerships and work in a team environment across functional units and partner organizations

Preferred Qualifications

Above requirements and the following:

• Master’s degree in Business, Healthcare, or related field
• Experience in Medicare operations or healthcare environment

Environment and Cognitive/Physical Demands

• Office Environment
• Ability to read, hear, speak, keyboard, reason, communicate effectively and problem solve
• Requires prolonged sitting and telephone use
• Requires the use of office equipment such as computer terminals, telephones, copiers and printers
• Infrequent lifting to 15 pounds
• Infrequent stooping
• Travel up to 25%

Segregation of Duties

Every employee is responsible to perform their duties and responsibilities in accordance with Noridian values, policies and procedures, including but not limited to: Segregation of Duties Principles, HIPAA, Security and Privacy, CMS requirements, the Noridian Compliance Program and any other applicable laws, rules and regulations.

Statement of Other Duties

This document describes the essential functions, requirements, and responsibilities of this job, and is not intended to be a complete list of all tasks and functions. Employees may be requested to perform job related tasks other than those specifically listed in this description and may be required to perform any task requested by the supervisor or management.

Total Rewards Package:

Health, Dental and Vision Insurance, Voluntary Insurance Plans, Health Savings and Flexible Spending Accounts, 401k and Company Match, Company-paid Life Insurance, Education Assistance Program, Paid Sick Leave, Paid Holidays, Increasing PTO Accrual Plan, Medical/Parental/Disability Leave, Workers Compensation, Retiree Benefits, Severance Package, Employee Assistance Program, Financial and Health Wellness Benefits, Casual Dress, Open Office Setting, and Online Learning System.

CMS Access Compliance and Regulation Contingency Statement

Some positions require compliance with (i) federal and agency specific regulations and related clauses included in Noridian's prime contracts with the Government, (ii) background checks, and (iii) eligibility for a government-issued identification card.

Equal Employment Opportunity

Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities as well as Sexual Orientation or Gender Identity.

This job will be closed 02/19/2025 at 8:00AM CST. No further applications will be considered.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)