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We are looking for a detailed, motivated person to join our growing team! As a CSR you will work with our customers and technicians to ensure quality service meets all expectations.
Responsibilities:
· Answer phones, receive service calls, and dispatch technicians.
· Assist with parts ordering, typing quotes, and job scheduling.
· Communicate with technicians and customers through the service task life cycle.
· Learn the business and learn how to prioritize and organize calls according to urgency.
· Follow up on service requests that need additional work.
· Keep service notes and schedule up to date.
· Perform data entry functions of invoices, inventory, etc.
· Perform other duties as needed.
Requirements:
· Strong communication skills via phone and email are required.
· Customer service experience in an office environment preferred.
· Previous knowledge of construction trade is a plus.
· Ability to multi-task effectively and work in a fast-paced environment.
· Computer competency including proficiency with Microsoft Suite and ServiceTitan.
· Strong organization skills and attention to detail.
· Ability to work independently as well as in groups.
· Ability to consistently deliver outstanding customer service to all internal and external customers.
Job Type: Full-time
Salary: From $17.00 per hour
Benefits:
Retirement plan
Employee discount
Paid time off
Schedule:
Monday to Friday
Education:
High school or equivalent (Preferred)
Experience:
Customer Service: 3 years (Preferred)
Work Location: In person
Job Type: Full-time
Pay: $17.00 - $19.00 per hour
Expected hours: 40 per week
Benefits:
Experience level:
Shift:
Weekly day range:
Work setting:
Work Location: In person
Full Time
$36k-45k (estimate)
03/22/2024
07/18/2024
The job skills required for Customer Service Representative include Customer Service, CSR, Communication Skills, Data Entry, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.