What are the responsibilities and job description for the Auto Dealer Service Call Center position at Northshore Toyota?
Business Development Center (BDC) Representative
The Business Development Center Representative is responsible for receiving all incoming service calls establishing relationships with customers and scheduling appointments for the service needs.
The BDC Representative interacts daily with the BDC Manager, Service Associates, Service Manager, support staff and customers.
Responsibilities
- Receiving inbound service phone calls and leads
- Identifying the client's needs and scheduling appointments
- Placing outbound phone calls to service needs
- Ensuring all clients concerns are addressed prior to appointment date such as cost, warranty questions, appointment duration, etc
- Contacting clients prior to appointment date to confirm appointment
- Following up post visit to ensure customer satisfaction
Requirements
- High school diploma or equivalent
- Excellent oral, written and interpersonal communication skills
- Extensive customer service, sales, or telemarketing background
- Computer literacy, strong organizational and follow-up skills
- Ability to read and comprehend instructions and information
- Excellent problem solving skills
Education and/or Experience
High School Diploma or GED; or one to two years related experience and/or training; or equivalent combination of education and experience.
Benefits
Medical
Health Savings Account
Dental
Vision
Basic Life Insurance
Supplemental Life Insurance
Short Term Disability
Long Term Disability
Accident
Critical Illness
Cancer Insurance
About Us
Welcome to our Employment Opportunities page!
Northshore Toyota is interested in finding talented individuals who are looking for a rewarding and challenging career in the automotive industry. We offer an excellent benefit package and a great working environment with many different employment opportunities ranging from sales to service to management. If you want to set yourself apart from the ordinary routine of the average job, possess the unique ability to consistently provide outstanding customer service, and have a dedication to excellence.
Apply today!
