What are the responsibilities and job description for the Account Manager position at Northstar Travel Group?
Northstar Travel Group is the largest and most trusted B2B travel media and information company in the world. At Northstar, our mission is to be the leading global provider of trusted information and experiences for the audiences that drive the travel industry, while delivering innovative and high-performing marketing solutions to the businesses seeking to engage them.
We are looking for a proactive, client-focused, and communicative Account Manager to join our team. You will be the lead point of contact for our clients, with the goal of ensuring great customer success from the executed contract through post-delivery communications. You will also managecampaigns and orders, while striving to be a strategic partner for our clients by advocating for the clients and presenting innovative ideas to help drive a program's success.
You will ensure the program goals can be achieved successfully and monitor program progress along the way. You will work closely with internal and external clients to remove roadblocks throughout the life cycle of the program.
The ideal candidate has a solid foundation and understanding of digital products, including display ads, e-mail, re-targeting, video, and social media. In this role, you will need to conceptually understand the technical side of digital products and be able to communicate effectively to sales, vendors, customers, and other internal and external teams. An analytical and naturally curious mind is a core competency of this exciting role.
Ensuring customer success starts with verifying accuracy of custom or complex proposals to ensure that they can be delivered effectively and the measurement of success, as desired and understood by the customer and sales manager, can be achieved. You will ensure not only that the entire order is delivered with quality, on-time, and on-budget, but that campaign performance is on-track to achieve or exceed campaign goals and will work closely with the campaign manager to adjust as needed.
This role will split their time between our Rutherford, New Jersey office (1 day) and working remote (4 days). Flexibility is provided.
What You'll Do :
- Build and maintain strong, long-lasting customer relationships
- Develop trusted advisor relationships with the account's stakeholders
- Ensure the timely and successful delivery of the programs purchased
- Clearly communicate the progress of each program to internal and external stakeholders
- Prepare reports or interpret metric reports for program KPIs
- Assist with challenging client requests or issue escalation as necessary
- Manage program budgets and forecasted expenses
- Mange post IO campaign execution
- Serve as the day-to-day contact for clients during assets gathering, campaign setup, launch, execution, optimization and reporting
- Work closely with the CM, and Email and Newsletter operations teams to make sure key milestones are being met
- Serve as lead to troubleshoot any campaign issues. Work with other teams across the organization as needed to correct campaign execution problems
- Provide and communicate to sales and clients upsell and renewal recommendations, based on continually monitoring and analyzing campaigns
What You Have :
To Join Our Team :
Northstar Travel Group is a great place to work, learn and grow. We seek impressive individuals to contribute fresh ideas and strengthen our team in all departments and specialties. We welcome creativity, dedication, drive and passion and offer a fast-paced and fun environment, opportunity and work / life balance. Click here to view our Careers page.
Diversity & Inclusion :
At Northstar, we believe that our workforce should reflect the vast diversity of the cultures and communities that are experienced through travel. We know that our greatest strengths come from the people who make up our team, and we are committed to building and sustaining a diverse, inclusive, accessible and equitable culture and workplace. Our work is far from over - we continuously push to be better. We understand that diverse voices, points of view and contributions are at the heart of Northstar's success and impact.