What are the responsibilities and job description for the Consumer Operations Associate (Contract) position at Nova Credit?
At Nova Credit, our mission is to power a more fair and inclusive financial system for the world. We are on our way to accomplishing this mission by rewiring the financial industry with better credit infrastructure, analytics, and workflows, enabling more people to access credit opportunities. Our cross-border credit product, Credit Passport®, cash flow underwriting product, Cash Atlas™, and income verification product, Income Navigator, are trusted by leading organizations like American Express, Verizon, HSBC, SoFi, Scotiabank, and Yardi to help them reach valuable new applicants from traditionally credit excluded populations. With support from investors Canapi Ventures, Kleiner Perkins, General Catalyst, and Index Ventures, as well as industry veterans from Goldman Sachs, JP Morgan, and Citi, Nova Credit is revolutionizing the way lending is done. We were recently named Forbes' Best Startup Employers 2024 and Fast Company's World's Most Innovative Companies 2024.
Nova Credit offers a dynamic and inclusive work environment where you can meaningfully impact the lives of people historically excluded from the credit system. We value diversity, intellectual honesty, and innovation and are committed to supporting our team members' professional growth and development. If you're passionate about leveraging technology to drive financial inclusion, we want to hear from you!
The Consumer Operations Associate will play a critical role in advancing our mission, by helping our consumers put their best financial foot forward. This will include responding to and resolving consumer inquiries and disputes, and other ways to help scale our growing consumer operations function. This is a temporary role on our Go To Market team, reporting to the Consumer Operations Manager. If you have high consumer empathy and are passionate about financial inclusion, we’d love to consider you!
We are remote-friendly within the contiguous U.S., and working hours will correspond to the U.S. Eastern Time Zone.
WITHIN 1-3 MONTHS, YOU'LL:
- Learn how our operational and support systems work and begin communicating directly with our consumers
- Understand what drives our consumers
- Obtain a general understanding of Nova Credit’s products
- Get to know your fellow Novans
YOUR SKILLSET:
- 1-2 years of experience in a client or consumer-facing role (e.g., online customer support or call center customer support)
- Impeccable verbal and written communication
- Knowledge of Salesforce Service Console and/or other similar customer ticketing software
- High consumer empathy
Everyone is welcome at Nova Credit. We are an equal-opportunity employer where diversity and inclusion are central pillars of our company strategy. We seek applicants who understand, embrace, and thrive in a multicultural and globalized world. We do not discriminate on the basis of any protected class, including race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We do not consider criminal history until a conditional offer of employment has been made. We encourage all qualified candidates, including those with a criminal history, to apply.
