What are the responsibilities and job description for the implementation consultant position at NPA WorldWide?
Job description : Implementation Consultant.Job descriptionleading IT services and software company, publisher of Visual Planning,a global resources and activities management software.The company has headquarters in France with offices in the United Statesas well as partners in other parts of the world.Visual Planning has gathered over 130,000 users from 5,000 customerorganizations since its launch. The solution is designed to take thepain out of operations management, with a focus on resource availabilityand allocation, scheduling, forecasting, and project tracking.In order to support our growth in the US market, we are looking to hirean Implementation Consultant.Essential Duties & Responsibilities : 1) Learn the software and company processes during the onboardingperiod.2) To support customers who have selected the software during thedeployment and go-live phase. This typically includes several steps : - Needs Analysis (gathering and analyzing customers requirements / issuesto identify key workflows and how those can be addressed in thesoftware);- Configuration (setup of the software to make it fit withrequirements);- Training (teaching users how to use the software);- Documentation (writing down documentation describing configurationsperformed and key workflows, as well as generic functionaldocumentation).3) To support customers in their ongoing usage of the software,including, where necessary, liaising with infrastructure specialists andproduct developers to resolve technical issues in a timely manner.4) Participate in the process of improving the software by continuoustesting, bug reporting, and sharing ideas for future versions.Role Requirements- Client satisfaction oriented- Tech savvy- Fast learning ability- Great communication skills- Experience in hands-on implementation of enterprise software- Ability to lead the technical aspects of consulting engagements with clients- Ability to assimilate and express complex technical and functional concepts effectively, both verbally and written, up to C-level- Strong troubleshooting / problem-solving skills- Fastidious attention to detail and documentation- Ownership of problems- Ability to effectively manage multiple projects simultaneously- Able to travel in North America and Europe, when required (at the expense of the company).- Bachelor 2 years of experience or Masters degree 1 year of experienceTechnical Requirements- Fully proficient in MS Excel and word processing tools- Background knowledge of client-server architectures, network architectures, HTTP protocol, database management systems, Active DirectoryNice-to-Have- Email administration skills : Outlook, ICal, SMTP- Knowledge of HTML a plus- Knowledge of any of the following : SharePoint, SAP, MS Dynamics Nav, MS Project, JD Edwards, Primavera P6- Languages : French, SpanishBenefits : - 401(k) matching- Health insurance- Dental insurance- Vision insurance- HSA & FSA- Paid time off- Tuition reimbursementCompensation package : Salary : $60,000.00 - $75,000.00 per year- Quarterly bonus- Yearly performance bonusJob Type : Full-timeWork Location : Hybrid remote in Hoboken, NJ 07030 Qualifications : In the nutshell : - we are not looking for people who do not have matching education / experience (mandatory)- we are looking for people who worked with software in the past (mandatory)- candidate needs to live or relocate to the office area to be able to be onsite when the rest of the team is there (4 days a month) 100% remote is not possible (mandatory)- candidate needs to be comfortable speaking English at business level (mandatory)- we are not looking for a software developer Why is This a Great Opportunity : Growning Company
Salary : $60,000 - $75,000
