Regional Account Manager

NuCO2 is the largest national provider of beverage grade liquid CO2 to the food service and hospitality industry. Regional Account Manager's focus on gaining new incremental revenue through cultivating relationships with established regional customers. They are also responsible for properly maintaining customer agreements and provide a service escalation point for assigned customers.

The Regional Account Manager will handle the following responsibilities:

• Actively work with assigned customers towards negotiation of a NuCO2 renewal agreements on a timely basis.
• Collaborate with Regional Sales Managers, National Account Executives, and Territory Sales Managers on the execution of a stewardship plan for each assigned customer account.
• Proactively identify and resolve any issues that could compromise customer loyalty – involving data set up, invoicing and equipment service.
• Provide assigned customers with periodic reporting of service levels and trends to build relationships beyond that of a “fire fighter” to drive long term customer loyalty.
• Provide accurate and timely retention, booking, and activation forecasts on a monthly and quarterly basis.
• Assist in the development and implementation of the company’s national price strategy relative to assigned customer(s), which includes the development of a forecast model that will enable management to make informed decisions about pricing to maximize company operational and financial performance.
• Thoroughly and accurately on-board new customers according to established timelines or schedules; including managing construction list, setting up new accounts according to schedule, work with customer / Scheduling department to resolve service issues and scheduling changes.
• Submit both new business and renewal contract packages according to guidelines.
• Respond accurately and timely to the customer and the NuCO2 organization as subject matter experts for assigned accounts where appropriate.
• Act as the escalation point for any customer issues and facilitate appropriate response in a timely manner including submitting any account adjustments / changes.
• Keep all work orders / cases working within established guidelines.
• Ensure any shared documents including customer contracts and pricing documents are accurate and current.
• Exceed minimum requirements for customer retention, portfolio growth, and case resolution.

The selected candidate must:

• Associates degree preferred; or equivalent working experience
• A minimum of 3 years experience in outside business to business sales.
• Proven track record of building a regional customer base.
• A minimum of two years' experience as a supervisor preferred.
• Travel nationwide may be required with occasional overnight stays.

In exchange for your contributions to the organization, Nuco2 provides employees with a full benefit package to include medical, dental, vision and prescription, matching 401K savings, paid time off, tuition reimbursement, and much more.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)