What are the responsibilities and job description for the Inside Sales Representative position at NV Roofing?
Job Title : Inside Sales Representative
Location : Sterling, VA (on-site)
Company : NV Roofing, LLC
Industry : Facilities Management
Employment Type : Full-Time
Experience Level : Mid-Level
Salary : Competitive salary based on experience
About Us
NV Roofing is a family-owned exterior building services and construction company celebrating our 61st year. We currently have an opening for a Inside Sales Representative, to assist in the achievement of the company’s strategic objective and annual goals through the delivery of exceptional service and support reflective of NV Roofing vision, mission, purpose, and values.
Position Overview
As the inside sales representative, you will be the first point of contact for existing and potential customers and will play a key role in expanding our pipeline and converting job quotes into revenue. You’ll be responsible for qualifying leads, and helping to close deals. This role offers an excellent opportunity to develop your sales career while working with a dynamic and supportive team.
Key Responsibilities
Summary :
This position is primarily responsible for assisting Sales, Business Development and Client Care teams, setting up new clients, processing jobs and bids in designated software, maintaining and updating CRM, converting quoted jobs and projects into sales and generating various reports for Sales Leadership.
ESSENTIAL DUTIES AND RESPONSIBILITIES :
This position is primarily responsible for supporting the sales operations and client care team in all aspects of the sales process by performing the following duties :
- Customer and prospect follow up to close all quoted service jobs and projects via phone calls and / or emails.
- Qualify inbound leads and determine if they meet the company’s target criteria.
- Build strong relationships through regular follow-ups, consultations, and exceptional customer service.
- Create customized proposals and quotations for customers, offering exterior building envelope services.
- Present and promote the benefits of facility services in an effective manner, addressing customer concerns and offering solutions.
- Close sales deals and work toward meeting or exceeding monthly and quarterly sales goals.
- Stay updated on the company’s service offerings, product features, pricing models, and industry trends.
- Accurately document customer interactions, sales, and service agreements in the CRM system.
- Maintain detailed records of all leads, opportunities, and sales activities.Understand client requirements and suggest the best-suited services to meet their needs.
- Assists sales team and Business Development with proposal generation and RFP follow-ups
- Assist with lead qualification and prospect research.
- Analyze sales data and trends to identify growth and declines.
- Monitor and track monthly sales metrics and KPI’s, keeping the My90 tool updated.
- Partner with sales and operations leadership to continually develop improved processes.
- Assist in renewing annual customer contracts and manage contract expiration dates
- Liaison with internal teams (finance, capital production and service / client care) as needed.
- Manage the circulation to internal team contracts for review and input with return date
- Other Duties as assigned
QUALIFICATIONS :
Education : Bachelor’s degree or equivalent experience is preferred. High school diploma; Up to 5 years related experience and / or training in inside sales, customer service, sales support; or equivalent combination of education and experience. To perform this job successfully, an individual should have knowledge of Microsoft Office.
OTHER SKILLS AND ABILITIES :
Interpersonal Skills. Must have excellent oral communication skills with the ability to interface with many different audiences. Must have strong relationship-building skills.
Analytical Skills. Must have strong analytical and business skills. Must be able to present complex information clearly and concisely. Must have a strong analytical orientation and ability to apply analytical concepts to complex business problems.
Time Management Skills. Must have planning, prioritizing, and coordinating skills. Must have strong organizational skills. Must be capable of working independently with minimal supervision. Must have the ability to work in a stressful, deadline-oriented environment that requires complex, technical information and decision-making.
