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NYMBL SCIENCE
Customer Success (Account) Manager
Location: Denver, CO or Remote
ABOUT THE ROLE
Nymbl is searching for a Customer Success Manager to manage client relationships and outcomes. This individual contributor will report to the VP of Customer Success and act as a liaison between external customers and internal team members, beginning after the initial sale and continuing throughout the life of the contract. The CS Manager is responsible for monitoring account health, driving the team toward contracted targets and internal optimization, ensuring account retention, and identifying opportunities to expand projects with existing customers.
WHO WE ARE
Nymbl’s mission is to empower older adults to live thriving, independent lives. We started with a scientifically-validated digital balance training program that prevents 35% of injurious falls and is loved by older adults. Now that we’ve demonstrated market-leading engagement and results, we are expanding into other areas of older adult health that will deliver life-changing outcomes to our users.
At Nymbl, you will work alongside a passionate team that values:
Putting older adults first
Winning when high performers collaborate
Holding ourselves to outcomes
Acting quickly with open minds
Inviting joy
You’ll have the opportunity to make an impact that will change the lives of older adults and their loved ones on a daily basis.
WHAT YOU’LL DO IN THE ROLE
Build effective relationships with your assigned accounts
Ensure retention of accounts
Identify and advocate for opportunities to expand accounts
Act as a liaison between internal and external stakeholders, pursuing a customer-centric approach and finding solutions that meet the needs of our clients, users and Nymbl
Use data to understand, monitor and optimize performance
Be responsive to customer requests and needs; coordinating with internal stakeholders to provide answers and information quickly and accurately
Operate with transparency, integrity and trust
Support Nymbl’s mission and demonstrate our values internally and externally
QUALIFICATIONS
Required:
A passion for our mission and alignment with our values
Several years experience in account management or customer success, or related experience in relationship management
Junior - 2-5 years of experience
Senior - 5-15 years experience
Excellent communication skills, attention to detail
Preferred:
Experience in Medicare Advantage, Medicaid, health plan operations, Quality/Stars, and/or clinical programs
Experience in government agencies, especially those related to provision of health care
ADDITIONAL INFORMATION:
Nymbl offers excellent employee benefits, including health, dental, disability, 401k retirement plans (with match) as well as generous paid time off and an annual performance bonus.
The salary range for this position is $90,000 - $130,000 depending on level.
What to expect in the hiring process:
Screening - review of resume and cover letter
First interview with hiring manager (½-1 hour)
Panel or individual interviews with representatives from related teams within Nymbl (up to 2 hours total).
Culture interview - panel of people you might work with to determine alignment of your work style with our mission & values (1 hour)
Final interview with hiring manager (½ hour)
Full Time
IT Outsourcing & Consulting
$87k-110k (estimate)
01/28/2023
07/26/2023
nymblscience.com
ENGLEWOOD, CO
<25
2014
EDWARD LIKOVICH
<$5M
Software & Cloud Computing
The following is the career advancement route for Customer Success Manager positions, which can be used as a reference in future career path planning. As a Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager. You can explore the career advancement for a Customer Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
02/13/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
01/23/2022: San Jose, CA
The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
Step 3: View the best colleges and universities for Customer Success Manager.