Application Support Analyst l

Company Overview:

Ocean State Job Lot (“OSJL” and “Company”) is a leading $850 million general merchandise retailer operating over 150 stores in the Northeast and a $75 million shopping center business with OSJL as the anchor tenant in over 50% of its centers. At OSJL, we are committed to providing exceptional value to our customers while championing positive change in our communities and inspiring a more responsible model for retail. 

Job Description:

The IT Application Support Analyst (“Analyst”) role at OSJL serves as a technical subject matter expert on a set of business SaaS and on-premise applications. The role provides support for these applications through incident, problem, and request resolution as well as proactive maintenance. The Analyst role also works closely with IT managers and business technical leads to assist with new project initiatives and system enhancements. The Analyst role aims to ensure that applications remain stable and meet the daily functional performance needs of the business while also supporting the implementation of new applications and functional enhancements.

Key Responsibilities:

• Consistently exercise discretion and independent judgment with respect to matters of significance while serving as a technical Subject Matter Expert (“SME”) on all components of assigned applications.
• Provide technical support to end users on production related incidents, problems, and requests for assigned applications.
• Schedule and implement timely updates and/or upgrades for assigned applications to proactively ensure stability and availability.
• Maintain application configurations including user identity and access control, security roles, functional parameters, and user interface customization.
• Leverage knowledge of assigned application’s data schema and data mastery role to support data field use by the business as well as integration development by the engineering team.
• Monitor application health and performance.
• Create and maintain technical and knowledge base documentation for assigned applications.
• Provide guidance and technical support as a SME during project build, testing, and implementation phases.
• Prioritize and balance production and project related tasks across multiple applications.
• Demonstrate effective collaboration with technical and non-technical users.

Qualifications:

• Associate or bachelor’s degree in information technology, or a related field is preferred.
• 3 or more years of IT experience supporting 2 or more significant business applications as a SME is required. 
• Strong working knowledge of SaaS and web-based system functionality. 
• Experience supporting applications with multiple integrated systems is highly desired.
• Experience creating and/or executing test scenarios for scheduled releases and functional enhancements is required.
• Experience supporting 1 or more implementation projects as an application subject matter expert is highly desired.
• Proficient in Google platform (i.e., Sites, Slides, Drive, Docs, Sheets).
  
  

Work Environment:

• Works primarily in a climate controlled environment with minimal safety and health hazard
  potential. 
• Works in an office environment remaining stationary at a desk, table, or computer workstation for extended periods of time. Frequently uses near vision for reading and computer tasks.
• Hybrid (minimum of 3 days in-office): Work may be completed outside of the company locations. The role is responsible for setting up a professional and ergonomically safe work environment and to be available during working hours. The role may also bring their own device(s) to complete all work (e.g., all computer hardware and software, including audio and video capabilities for virtual meetings; and reliable Internet connection with ability to access the Google platform for virtual meetings and applications used for work).
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

This job description does not list all the duties of the job. You may be asked by supervisors or managers to perform other job duties and tasks, some of which may be essential to the position. Leadership has the right to revise this job description at any time. The job description is not a contract, either express or implied. You are an at-will employee, meaning either you or the Company may terminate your employment at any time, with or without notice.

The annual salary range for this position is between $57,500.00 - $65,000.00.   Salary is commensurate with years of experience.

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Salary : $57,500 - $65,000