What are the responsibilities and job description for the Customer Service Representative position at Office of the Indiana Attorney General?
JOB
The Customer Service Representative (CSR) answers incoming calls, assists callers in setting up claims, and opens and scans the physical mail. They may occasionally assist with other office projects as needed. Attendance is an essential function of this position.
EXAMPLE OF DUTIES
Reviews and processes all incoming section forms and paperwork with efficiency and accuracy and takes appropriate action to drive the mission of the divisionCommunicates with constituents and other internal and external stakeholders professionally and courteously via phone, mail, email, social media, chat and in person.Utilizes office systems, databases and other technology to complete required tasks.Completes other duties as assigned within the division.
SUPPLEMENTAL INFORMATION
Want to learn more about the Unclaimed Property Division? Visit the website
The Customer Service Representative (CSR) answers incoming calls, assists callers in setting up claims, and opens and scans the physical mail. They may occasionally assist with other office projects as needed. Attendance is an essential function of this position.
EXAMPLE OF DUTIES
Reviews and processes all incoming section forms and paperwork with efficiency and accuracy and takes appropriate action to drive the mission of the divisionCommunicates with constituents and other internal and external stakeholders professionally and courteously via phone, mail, email, social media, chat and in person.Utilizes office systems, databases and other technology to complete required tasks.Completes other duties as assigned within the division.
SUPPLEMENTAL INFORMATION
Want to learn more about the Unclaimed Property Division? Visit the website
