Teller

Job Summary: Assists members with their financial needs; performs a variety of duties in the branch in support of the branch operations.

Essential Functions and Responsibilities:

• Greets every Member who enters the branch and focuses on creating a welcoming environment and personalized experience for Members.
• Receives and processes member financial transactions, including deposits, withdrawals, transfers, and loan payments.
• Posts transactions, adjustments, and corrections to member accounts and maintains member records.
• Sells items such as money orders, cashier’s checks, travelers checks, gift cards.
• Orders member checks.
• Answers questions on ATM, Debit, and Credit cards.
• Organizes and stores all branch receipts and documents.
• Applies stop payments as needed.
• Balances cash drawer and daily transactions.
• Meets referral goals by cross-selling credit union products and services that would benefit the member.
• Provides routine information to members concerning products and services.
• Refers members to appropriate department for specific information and service.
• Answers questions about products and services and resolves member problems.
• Performs a variety of miscellaneous tasks including scanning checks, typing, filing, computer input and answering telephone.
• Performs other duties as assigned.

· This job description is subject to change at any time.

Job Requirements:

• A high school diploma or GED.
• Up to six months of similar or related experience, six months cash handling experience preferred.
• Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information which may require some discussion.
• Able to operate a 10-key calculator, typewriter, and computer keyboard by touch. Must have strong multi-tasking ability and communication skills. Must have good attention to detail.

Physical Requirements/Work Environment: May lift up to 25 lbs.; Office work- must be able to use a PC and phone; hearing and sight are required to perform this job; may need to stand for long periods of time in front of a computer