What are the responsibilities and job description for the Customer Service Representative position at OHS, LLC?
Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support in their homes. You will assist clients with inquiries, resolve issues, and ensure a positive customer experience. The ideal candidate will possess strong communication skills and a passion for helping others.
Duties
- Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
- Manage customer accounts and provide assistance with account-related issues.
- Analyze customer needs and offer appropriate solutions or products.
- Collaborate with sales teams to identify opportunities for upselling or cross-selling services.
- Maintain accurate records of customer interactions and transactions using Salesforce or similar CRM tools.
- Assist in project management tasks related to customer service initiatives.
- Communicate effectively with internal teams to resolve customer concerns.
- Stay informed about product offerings and market trends to better serve customers.
Skills
- Proven experience in account management and customer service roles.
- Familiarity with financial services products is a plus.
- Strong sales skills with the ability to market products effectively.
- Excellent verbal and written communication skills to engage with customers professionally.
- Proficient in using Salesforce or similar CRM software for tracking customer interactions.
- Ability to analyze data and provide insights for improving customer satisfaction.
- Strong organizational skills with the ability to manage multiple tasks simultaneously.
- A proactive approach to problem-solving and conflict resolution.
Join us in delivering outstanding service that enhances our customers' experiences!
Job Types: Full-time, Part-time
Pay: $3,100.00 - $4,800.00 per month
Expected hours: 15 – 40 per week
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Compensation Package:
- Bonus opportunities
- Profit sharing
Schedule:
- Monday to Friday
- Weekends as needed
License/Certification:
- Driver's License (Preferred)
Ability to Commute:
- Waterford, MI 48328 (Preferred)
Ability to Relocate:
- Waterford, MI 48328: Relocate before starting work (Required)
Work Location: In person
Salary : $3,100 - $4,800