You haven't searched anything yet.
FRONT OFFICE SUPERVISOR
You’re a professional people-person with a vivacious personality, having the confidence to supervise a team. You’ve worked as a hotel front office agent before.
Guests and colleagues are enamored with your excellent hospitality. You make everyone feel welcomed!
You are detailed and analytically-savvy. When no one else is around, you take charge and get the job done!
If these characteristics sounds like you, we are looking for you.
We are in search of an experienced FRONT OFFICE SUPERVISOR.
This is how the job would look like:
As the Front Office Supervisor, you will supervise the desk agents (bell and valet staff if any) to ensure completion of essential duties necessary for an efficient Front Office operation.
These are what you need to do:
1. Handle guest check-ins and check-outs efficiently and in a friendly and professional manner.
2. Supervise desk agents and work load during shift. Complete shift check-lists as specified.
3. Run accurate room status reports in a timely manner and relay necessary information to effected departments and individuals.
4. Update daily group information; maintain and be familiar with future group files. Monitor and prepare group requirements and relay necessary information to effected departments and individuals.
5. Print cashiers report and verify balances. Verify all banks and deposits accordingly.
6. Monitor key control to maintain hotel security.
7. Respond to guest questions regarding the hotel. Know the lay out of the hotel and the surrounding areas.
You may be assigned this:
1. Maintain good working relationships and open lines of communication with all other departments.
2. Train, cross-train, and re-train (when necessary) all Front Office staff.
3. Assist the leadership when necessary.
4. Perform special projects and other responsibilities as assigned.
Our expectations from you:
4. Read and abide by all the regulations and rules of conduct stated in the associate handbook.
No. of associates supervised: 3 to 10 Associates
Travel required: None
Hours Required: Scheduled days and times may vary based on need.
These are what the job requires:
Education: High school education or equivalent experience
Experience: 1-2 years supervisory experience in a Hotel or other customer relations positions
Skills and Abilities: Be able to type; ability to communicate in English; second language desirable; ability to achieve positive guest relations and maximize guest satisfaction; ability to handle cash and credit transactions; ability to enforce all company rules and standards.
ENVIRONMENT
Physical Job Requirements
(for essential functions only)
Lifting/Pushing/Pulling/Carrying
Light for office administration i.e. pulling out cash draw, key draw and safety deposit boxes.
Bending/Kneeling
Light for office administration i.e. to retrieve safety deposit boxes and cash draw.
Mobility
Light - to retrieve messages and guest mail.
Continuous Standing
Heavy – to attend to customers.
Climbing Stairs:
X No Climbing Required.
Driving:
X No Driving Required.
Work Environment Inside: 100 %
Describe any abnormal temperature exposures: NONE
Hearing Critical X Moderate Minimal
Vision Critical X Moderate Minimal
Speech Critical X Moderate Minimal
Literacy X Critical Moderate Minimal
Explain: Ability to communicate with guests and staff; Key Control, cashiering, run & verify reports, etc.; Ability to handle guest relations & supervise staff; Ability to run & verify reports. Cashiering duties
Chemicals/Agents
X No Chemicals/Agents Used.
Protective Clothing Type:
X None Required.
Equipment:
Computers, phone, copiers, radio, ALICE or HotSOS device.
Interested?
Apply directly at www.olshotel.com/careers
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace.
Other
$34k-48k (estimate)
11/29/2022
03/01/2023
The job skills required for FRONT OFFICE SUPERVISOR include Front Office, Leadership, Guest Relations, Futures, etc. Having related job skills and expertise will give you an advantage when applying to be a FRONT OFFICE SUPERVISOR. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by FRONT OFFICE SUPERVISOR. Select any job title you are interested in and start to search job requirements.
If you are interested in becoming a Front Office Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Office Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Office Supervisor job description and responsibilities
Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas.
02/18/2022: Terre Haute, IN
Front office supervisors also provide hotel clerks with necessary training and support. Plan and assign workloads for front office associates.
02/11/2022: Bridgeport, CT
Handle the front desk budget and order office supplies as needed. Prepare monthly reports and budget for front office department.
02/28/2022: Brockton, MA
Primarily supervises front office team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction.
12/31/2021: Fresno, CA
The supervisor must be able to work effectively under duress and provide direction to other members of the support team.
01/06/2022: Austin, TX
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Office Supervisor jobs
Knowledge of front office policies and procedures, reservations, accounts receivable and a thorough understanding of Front Office operations and software systems.
12/24/2021: Florence, AL
Allocate rooms to expected arrivals after checking the guests preferences and special requests.
02/26/2022: Fort Myers, FL
Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.
01/24/2022: Utica, NY
Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
01/14/2022: Lompoc, CA
Supervise daily shift process ensuring all team members adhere to standard operating procedures.
01/27/2022: Gainesville, FL
Step 3: View the best colleges and universities for Front Office Supervisor.