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Omni Hotels & Resorts
Bretton Woods, NH | Full Time
7 Months Ago
Front Office Manager
Omni Hotels & Resorts Bretton Woods, NH
Full Time | Accommodations 7 Months Ago
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Omni Hotels & Resorts is Hiring a Front Office Manager Near Bretton Woods, NH

Overview:
Mount Washington Hotel
As grand as the history behind it, the Omni Mount Washington Hotel, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious décor.
Omni Mount Washington Resorts associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Mount Washington Resort is committed to serve our associates and nurture their growth. We embody a culture of respect, gratitude and empowerment each day. If you are a friendly, motivated person, with a passion to serve others, the Omni Mount Washington Resort may be your perfect match.
Job Description:
Join our team and earn a $3000 sign on bonus and a free ski pass at Bretton Woods!!
The purpose of the Front Office Manager is to oversee all areas of operation relating to the guest experience for Reservations, Front Desk, and Ideal Services.
Responsibilities:
  • Maintain standards of guest services and a consistent guest experience as documented by JD Power, Medallia and AAA ratings.
  • To ensure that the Front Desk and Reservations departments operate at peak efficiency to give a maximum utilization of guest-room availability in attaining high occupancies and with minimum overbooking. To ensure the accuracy of the Front Desk, Reservations, PBX records with direct and open lines of communications to other departments within the hotel.
  • Through proper Front Office rooms merchandising procedures, to ensure management of the rate structure, via Reservations and Front Office salesmanship, and meet or exceed average rate goals of the hotel as well as total rooms revenue.
  • To ensure all Front Office systems and controls procedures comply with corporate policy and procedures, as evidenced by "Goal" Audits, and minimum levels of bad checks and bad debts.
  • To ensure all Front Office payroll costs and other expenses are properly monitored and controlled in accordance with OHC budgets and monthly updates.
  • To maintain open and clear communication with all internal departments.
  • Takes a lead role in marketing efforts to include Select Guest, ESP, Weekend Packages, and Omni Club.
  • To ensure accurate occupancy forecasting.
  • In conjunction with night audit staff, ensure timely and accurate reporting of daily operating results and statistical information as related to revenue and expenses.
  • Ensure maximum cooperation between the Hotel Front Office, the Bretton Arms Front Office and the non-branded properties.
  • Maintain an efficient means of transportation for guests between the different venues on property.
  • Provide proper support and guidance for the Activities Concierge Desk.
Qualifications:
  • At least 3 years directly related experience (Hotel-Front Desk) in a managerial role.
  • Must be able to work approximately 50 hours per week, flexible shifts, including weekends and holidays.
  • Must have excellent organizational, supervisory, customer service skills.
  • Must be able to work well under stressful situations and handle challenges in a professional manner.
  • Must have a 4 diamond presentation.
Omni Hotels & Resorts is an Equal Opportunity Employer.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Accommodations

POST DATE

08/21/2022

EXPIRATION DATE

12/11/2022

WEBSITE

omnihotels.com

HEADQUARTERS

DALLAS, TX

SIZE

7,500 - 15,000

FOUNDED

1996

CEO

ROBERT B ROWLING

REVENUE

$200M - $500M

INDUSTRY

Accommodations

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If you are interested in becoming a Front Office Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Office Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Front Office Manager job description and responsibilities

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Front Office Manager jobs

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