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Front Office Manager
$46k-65k (estimate)
Other | Accommodations 5 Months Ago
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Omni Hotels & Resorts is Hiring a Front Office Manager Near Orleans, LA

Overview

Royal Orleans Hotel

The Omni Royal Orleans offers graceful elegance in a New Orleans French Quarter hotel. Located on the most fashionable corner, St. Louis at Royal, the hotel has received the four-diamond luxury award for over 30 years and has earned the Pinnacle Award for meeting services. Our full property renovation incorporates modern amenities with classic design in our guest rooms, including iconic wrought iron balconies and redesigned public spaces inspired by liveliness of the area's culture through various color palettes and artwork.

Omni Royal Orleans’ associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Royal Orleans Hotel may be your perfect match.

Job Description

To effectively oversee all operations relating to the Front Office and Concierge resulting in high levels of guest satisfaction and associate development.

Responsibilities

  • Ensure that Four Diamond standards and a consistent level of guest satisfaction are met.
  • Ensure that all arriving and departing guests are treated with maximum courtesy and are served expeditiously by Front Office staff (proper posting of staff, grooming standards, MOS standards being followed)
  • Personally walk all V1 guestrooms prior to guest arrival. Ensure placement of amenities and preferences.
  • Monitor all guest requests to ensure they are met within the prescribed time limits.
  • Ensure all needed reports and checklists are run and completed.
  • Communicate with all department managers on a daily basis.
  • Communicate all hotel, guest and group information to associates on a daily basis.
  • Handle all guest complaints maintaining a satisfactory impression with the guest.
  • Become familiar with all hotel operating systems and programs.
  • Complete weekly supply inventory and order front office supplies and uniforms.
  • Complete rate discrepancy report.
  • Complete balance reports and credit check reports daily.
  • Adhere to all Systems and Controls of the Front Office, and appropriate areas of responsibilities.
  • Be familiar with the Phone and Alarm System in the PBX department.
  • Create schedules and monitor staffing levels according to business cycles.
  • Recruit, interview, hire, and train Front Office line and management associates.
  • Effectively coach and counsel associates as needed and complete performance evaluations.
  • Possess a thorough familiarity with the Select Guest and GHA programs. Provide required SG and GHA training to staff.
  • Responsible for LID development and training.
  • Effectively engage in the service recovery process, handling all guest concerns efficiently and to the satisfaction of the guests.
  • Responsible for scheduling and facilitating monthly OST meetings including agenda development and execution (one training hour per month and meeting minutes on file in HR monthly).
  • Responsible for ensuring all Omni Standards are applied with regard to new hire training paperwork and orientation, disciplinary procedures, uniform issuance.
  • Maintain a highly motivated and trained staff that continually strives for personalized, quality service and the creation of memorable guest experiences.
  • Responsible for payroll: Kronos edits, corrections, job coding, terminations.
  • To ensure proper daily meetings are held for the staff and all MOS audits are completed monthly.
  • To be thoroughly acquainted with all check-in and check-out procedures and policies, including familiarity with all hotel amenities and local attractions.
  • Responsible for the efficiency of the Select Guest Program including: ordering cards, amenities, daily uploading of SG database to ensure stays are credited toward program rewards.
  • Responsible for initiating purchase orders through Birchstreet Procurement Software and accurate checkbook maintenance.
  • Represent the Omni Brand and Culture at all times; meeting the expectations outlined in the Omni leadership competencies. Reinforce and train associates on Power of One and Power of Engagement principles.
  • Be actively engaged with our guests and hotel associates, demonstrating and rewarding Power of One behaviors.
  • Support a positive work environment of employee growth and development, interdepartmental teamwork and exceptional customer service. 
  • Respond to any reasonable task as assigned by management.
  • Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications.
  • Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets.

Qualifications

  • Minimum 2 years hotel management experience is required, four diamond preferred.
  • Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.
  • Ability to stand for the entire scheduled shift.
  • Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.
  • Four year college degree preferred, preferably in the hospitality industry
  • Knowledge of Property Management Systems and related computer programs
  • Strong knowledge of Microsoft Office Software.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.

Job Summary

JOB TYPE

Other

INDUSTRY

Accommodations

SALARY

$46k-65k (estimate)

POST DATE

10/10/2022

EXPIRATION DATE

07/04/2023

WEBSITE

omnihotels.com

HEADQUARTERS

DALLAS, TX

SIZE

7,500 - 15,000

FOUNDED

1996

CEO

ROBERT B ROWLING

REVENUE

$200M - $500M

INDUSTRY

Accommodations

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If you are interested in becoming a Front Office Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Office Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Front Office Manager jobs

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