What are the responsibilities and job description for the Customer Service Representative position at OmniCable?
Customer Service Representative (Sales Support) | OmniCable
Our Opportunity :
OmniCable, LLC (OmniCable) is one of the largest redistributors of wire, cable, fiber, electrical and communications products. The company empowers distributors to be successful by providing a true partnership approach with a focus on product and order accuracy, supply chain management, and unique value-added services. With approximately $400 million dollars in inventory and 18 North American distribution locations, OmniCable is backed by more than 45 years of experience and operational excellence. For more information about OmniCable, please visit www.omnicable.com .
OmniCable is a subsidiary of Dot Family Holdings. Our employees are all working towards the same goal, which is our Mission Statement : To empower shared success by being the best vendor to our customers, the best customer to our vendors, and the best employer to our employees through innovation and collaboration.
We believe in empowering your future!
Currently, we are looking for an outgoing and self-assured Customer Service Representative (Sales Support) to support the growth and development of OmniCable. The successful candidate will provide best-in-class customer service and promote positive customer relationships.
Customer Service Rep (Sales Support) Responsibilities :
- Support Account Managers by assisting with customer needs, issues, and other related administrative duties
- Establish and maintain positive work relationships with internal team and customers
- Proactively engage under-penetrated account base, to promote OmniCable awareness and cultivate business
- Support order completion with customers as needed
- Receive and coordinate incoming call overflow
- Enter and maintain customer information, questions, and issues in OPUS and SFDC
- Provides friendly and efficient Customer Service throughout.
