What are the responsibilities and job description for the Professional Services Consultant - Central Pharmacy position at Omnicell?
Job Description
Consultant - Central Pharmacy
Most of your time will be spent with our customers helping guide pharmacy automation and improve business outcomes while working in parallel with cross-functional teams. We will look to you to provide experiences that compel our customers to partner with us. You will advise customers on workflows that optimize medication management to create safety and more efficient ways to manage medications across all care settings.
Your key responsibilities
- Responsible for end-to-end implementations that are multi-product and solutions while working independently either onsite or remote.
- Advise customers and resolve technical issues affecting usability utilizing a wide knowledge of Omnicell's products and solutions.
- Delegate project tasks to more junior resources while influencing outcomes to meet project timelines, as well as the adherence to best practices, policies, and procedures.
- Facilitate in person and virtual meetings with a high level of effectiveness.
- Lead discovery meetings to identify and establish customer workflows.
- Manage multiple competing priorities while providing quality results and mentoring peers.
- Assist more junior resources in the resolution of customer, project, and consulting issues (people and technology) that could impact customer relationship and project timelines.
- Communicate project issues and risks appropriately following escalation procedures.
- Lead design conversations with our customers, establish customer workflows and partnering with our customers to achieve desired outcomes.
- Represent professional services on-site with customers in the healthcare setting.
- Lead conversations with audiences of all levels to present solutions and explain technical issues.
- Contribute to customer satisfaction and success of project implementations collectively with the project management and technical services team.
- Capable of working with our customers to be care providers most trusted partner while helping clinicians optimize workflows and medication management.
Required knowledge and skills
To qualify for the role
Education and Experience
Minimum 2 years' experience in healthcare setting w / Associates Degree or Professional Healthcare Certification OR BA / BS degree OR 10 years of experience consulting on healthcare solution implementations
3 years of experience consulting on healthcare solution implementations
Preferred : BS / BA degree in Healthcare, Project management, Business, Finance, or IT / IS
Working Conditions
About Us
Since 1992, Omnicell has been committed to transforming pharmacy care through outcomes-centric innovation designed to optimize clinical and business outcomes across all settings of care. We strive to be the healthcare provider's most trusted partner by our guiding promise of "Outcomes. Defined and Delivered."
Our comprehensive portfolio of robotics, smart devices, intelligent software, and expert services is helping healthcare facilities worldwide to improve business and clinical outcomes as they move closer to the industry vision of the Autonomous Pharmacy.
Our guiding principles inform everything we do :
We value creating an inclusive culture and a healthier world through ESG initiatives, Employee Impact Groups, learning, well-being programs, and more. Join us in transforming the pharmacy care delivery model, making patient care safer and smarter for all.
About the Team
Omnicell is dedicated to fostering a diverse and inclusive workplace. We welcome applications from all individuals, valuing a wide range of perspectives and backgrounds. As an equal opportunity employer, we do not discriminate based on race, gender, religion, sexual orientation, gender identity, national origin, veteran status, or disability. We are committed to making our recruitment process accessible to everyone. We offer support and reasonable adjustments for individuals with disabilities during our hiring process. If you need assistance, please contact us at R[redacted].
At Omnicell, respect for privacy and confidentiality is paramount. We adhere to strict policies to prevent discrimination or retaliation against those who engage in open conversations about compensation. However, employees privy to compensation information as part of their job role are expected to maintain confidentiality, except in specific circumstances outlined by law, such as during formal complaints, investigations, or as required by legal obligations.
Please note that Omnicell reserves the right to modify job roles and responsibilities as needed to meet our organization's evolving needs and drive our mission forward.
