What are the responsibilities and job description for the Business Support Services position at Omya?
BASIC FUNCTION:
To support the customer service department with routine administrative functions. Provide month end support and vacation backup.
RESPONSIBILITIES:
- Maintain safe working conditions and practices to achieve a zero (0) lost time injury record within the area of responsibility. Perform work duties in accordance with Quality System Manual.
- Process incoming commission orders in ERP in accordance with Quality System Manual.
- Periodic reconciliation of incoming commission statements.
- Verify customer pricing and terms of sale and maintain rebates in ERP system in accordance with procedures set forth by the department Manager.
- Perform monthly consignment reconciliation.
- When applicable perform goods issue functions for third party orders. In coordination with the supplier, ensure carrier arrangement and complete post goods issue in ERP system.
- Acts as local master data steward.
- Performs functions of ERP Key User to include key user training, FT3 testing.
- Ensure excellence procedures are followed and assists internal and external auditors.
- Ensures ERP integrity with respect to Pricing Expirations, Mass changes, PI01 Maintenance and Rail/tracking car costs.
- Assist with setup and monitoring of customer portals to ensure invoice processing.
- Provides Month-end support for business activities including invoicing.
- Approval and Release of returns/credits.
- Assists with customer mailings.
- Assist with new hire training as needed.
- Provides vacation coverage/back-up in the customer service area as needed.
- Ensure entry of price support and perform monthly reconciliation.
- Adhere to internal processes in all instances, and currently identify request exceptions as appropriate.
- Other duties as assigned.
QUALIFICATIONS:
High School graduate. Minimum 5years of Customer Service experience and 3 years of data auditing and analytics experience is required.
Advanced SAP, EDI experience and Excel skills is required. Must be able to pass an Excel test.
Must possess current US employment authorization; sponsorship not available for this position.
EOE
