Computer Technician

You will be driving to and working on-site at residential and small business locations throughout the Dayton and Springfield areas. Our store-front in Moraine will serve as your home base, where you work on computers you take off-site, help with devices dropped off by customers, and refurbishing devices for re-sale.

We are looking for those with some availability 8:30am – 7pm Monday – Friday, and Saturdays 9:30am - 2pm.

Base hourly pay ($18 - 20), which also applies to the travel time to on-site appointments, plus gas compensation for driving 20 minutes between appointments, commissions for selling products, services, and contracts, and quarterly bonuses and rewards.

Why Choose Us

• We’re a 4-person small business right now – you won’t be just a number!
• We’ve been in business over 11 years
• We have a 5-star Google rating with 65 reviews!
• Company provided drinks/snacks
• Monthly paid company outings, like lunches, golfing, and kayaking

Benefits (after 6 months of 35 hours per week):

• Health Insurance
• Paid Holidays
• Paid Vacations
• Sick Pay
• Maternity
• Parental & Adoption Leave
• Double-Pay on Your Birthday!

Paid Training:

• Training is mostly on company procedures, check lists, and processes.
• Some technical and sales processes are taught, but prior tech support and sales experience and knowledge is required!

Job Duties (Technical):

• One-on-one interaction and sales with customers on-site, in-store, remotely, and on the phone.
• Windows and Apple macOS, troubleshooting, repair, and support of the OS and hardware.
• Android and iOS troubleshooting and basic support.
• Router and small network support troubleshooting.
• Smart TV, video streaming, and home entertainment troubleshooting and support.

Job Duties (Non-Technical):

• Answering the store phone for incoming calls and scheduling appointments.
• Creating your job tickets, updating notes, and following up directly with customers as needed.
• Making cold-calls to local businesses and calling past customers to solicit more business.
• Walking into businesses to discuss our services and solicit more business.
• Being responsible in keeping your inventory of parts and accessories.
• Opening and closing the store as needed.

General Requirements:

• Pass a Background Check & Drug Test
• Reliable vehicle for driving to appointments (you will put a lot of miles on your own vehicle)
• 5 years of formal computer & phone repair job experience
• High School Diploma (or GED)
• iPhone or Android phone (non-rooted) for work use

Required Soft Skills:

• Dependable, honest, self-disciplined, organized, and works well under pressure.
• Ability to conversate and be very patient working with our elderly customers. Nearly all of our on-site residential customers are senior-aged.
• Being very detailed and thorough, especially with check lists and documentation.
• Personable, able to put customers at ease, and make them feel comfortable.
• Able to explain technical jargon so customers can understand.
• Sales skills to sell and up-sell products and services to customers, and to meet required sales goals.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 35 – 45 per week

Benefits:

• Health insurance
• Paid time off
• Parental leave

Schedule:

• Evening shift
• Monday to Friday
• Weekends as needed

Supplemental Pay:

• Bonus opportunities
• Commission pay
• Tips

Application Question(s):

• Do you have a reliable vehicle for driving to appointments?

Experience:

• Phone and Tablet Physical Repair: 2 years (Preferred)
• Mac OS Repair & Tech Support: 2 years (Preferred)
• Windows PC/Laptop Repair & Tech Support: 2 years (Required)

Work Location: In person

Salary : $18 - $20