Head Teller

Description

We have been voted one of the best companies to work for 4 years in a row, because we have developed a fun and inclusive culture that is at the forefront of how we operate. We only hire the best and most passionate talent and are proud to promote employees from within.

One Florida Bank was founded on the belief that when we work together, our goals are One. As a Florida-based bank, we are firmly rooted in our local communities, because building relationships one-on-one is the way business gets done. We are committed to knowing you personally, understanding your needs and goals, and providing the products and services that will support you along the way.

Provide professional, quality customer service while supervising teller activities, promptly and efficiently, in accordance with Bank policies and procedures and in compliance with federal and state regulations.

Essential Duties

• Supervise tellers.
• Perform normal teller duties on a daily basis.
• Provide on-the-job training for tellers on an as-needed basis.
• Monitor tellers to ensure compliance with policies and procedures.
• Perform a variety of customer transactions, account holds, etc.
  
  

Roles And Responsibilities

• Issue written and verbal instructions on teller operations as necessary.
• Assist tellers in locating cash discrepancies, manage unusual transactions, and answer difficult customer questions.
• Refer leads to platform for deposit products, consumer and mortgage loans, IRAs, certificates of deposit and safe deposit boxes.
• Maintain knowledge of policies and procedures with respect to approving checks and overrides.
• Ensure all Branch logs are completed correctly and filed properly.
• Ensure Retention Schedule is followed for all Branch documentation.
• Balance the vault on a daily basis and maintain approved cash limits.
• Verify vault money that is received or shipped from/to FED or transferred from/to tellers. Conducts the buy/sell transactions correctly through the Teller System.
• Ensure all teller stations are kept organized, adequately stocked and are secured properly.
• Conduct teller cash audits, performance evaluations for tellers and resolve grievances.
• Perform security functions as required. Understand and follow procedures in case of robbery or other type of emergency.
• Answer incoming calls and direct them to the appropriate employees.
• Process requests for incoming and outgoing foreign currency.
• Process incoming and outgoing collection items.
• Issue cashier's checks after verification of signatures, collected balance and adhere to signing authorities.
• Process night depository bags and bank-by-mail envelopes and recording proper information.
• Comply with all regulations pertaining to BSA, USA PATRIOT ACT, AND OFAC requirements.
• Complete annual BSA training. Report suspicious activity, or any attempt to avoid BSA reporting requirements on the part of customers or employees, to the Compliance Department.
• Maintain privacy and security of customer information.
• Other related duties as assigned.
  
  

Supervisory Responsibilities

• Teller I
• Teller II
• Senior Teller
  
  

Requirements

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

• High school diploma or equivalent
• Minimum two years’ teller or banking experience required, including formal teller and new accounts training
• Good customer services and communication skills
• Good interpersonal communication and computer skills
• Good attention to detail
• Educated in banking regulations and laws
  
  

Language And Interpersonal Skills

• Excellent client service and communication skills
• Ability to effectively respond to questions managers, clients, and the general public
• Effective interpersonal relationships with management and team members
• Ability to maintain a professional demeanor in a high-pressure environment
• Ability to operate in a team environment to accomplish shared goals
  
  

Mathematical Skills

• Ability to work with basic mathematical concepts
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
  
  

Reasoning Ability

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  
  

Computer And Office Equipment Skills

• Spreadsheet software (Microsoft Excel)
• Word processing software (Microsoft Word)
• Other Microsoft Office applications (Outlook)
• Copier/Scanner
  
  

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sit or stand for extended periods
• See to read small print or complex reports
• Manually operate keyboard, mouse and other personal computing devices
• Occasionally lift up to 20 pounds
  
  

CERTIFICATES, LICENSES, REGISTRATIONS

• None
  
  

One Florida Bank supports a diverse workforce and is proud to have an engaged and inclusive culture that promotes equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status. One Florida Bank conducts pre-employment background screening, credit checks and drug testing.

Should you have a disability and need assistance with the application process, please request a reasonable accommodation by contacting the HR Department.

What about the benefits?

We recognize all Federal holidays every year and we offer highly competitive benefits such as:

• 100% employer paid Medical, Vision, Dental, STD, LTD and group life insurance for the employee only cost
• 401(k) Safe Harbor Match
• Paid vacation and sick time plus 1 floating holiday
• Paid volunteer hours
• Wellness Program
• Shared leave program
• Paid Paternity Leave
• Tuition Assistance Program
• Pet Insurance
• Team Building activities