What are the responsibilities and job description for the Retail Sales Associate/Customer Service Representative position at One Heart Family of Companies?
Job Title: Retail Customer Service Representative
Location: Lavergne
Job Type: Full-Time/Part-Time
About Us:
One Heart Apparel is dedicated to providing an exceptional shopping experience for our customers. We believe that great service starts with great people, and we are looking for a dynamic Retail Customer Service Representative with outstanding interpersonal skills to join our team.
Job Summary:
As a Retail Customer Service Representative, you will be the face of our brand, offering a warm, friendly, and professional experience to every customer. Your role is to ensure each customer feels valued, and you will use your problem-solving abilities and winning personality to assist them with their needs. T
Key Responsibilities:
- Greet and engage with customers warmly, creating a welcoming atmosphere in the store.
- Assist customers with product inquiries, selections, and purchases.
- Address and resolve customer complaints or concerns with empathy and efficiency.
- Maintain in-depth knowledge of products, services, and promotions to offer the best solutions to customers.
- Process transactions accurately using the point-of-sale (POS) system.
- Assist in maintaining store cleanliness and organization, ensuring a visually appealing environment.
- Promote and upsell products, driving sales to meet store targets.
- Work collaboratively with team members to provide a seamless customer experience.
- Participate in training sessions to stay updated on new products and store policies.
Qualifications:
- High school diploma or equivalent; [additional education/experience, if required].
- Previous experience in customer service or retail is a plus, but a positive attitude and eagerness to learn are most important.
- Strong interpersonal skills with a genuine passion for helping others.
- Excellent verbal communication skills.
- Ability to handle challenging situations with patience and professionalism.
- Strong attention to detail and ability to multitask in a fast-paced environment.
Join our team today as a Retail Customer Service Representative and be part of a dynamic retail environment where your skills are valued, and opportunities for growth abound.
Job Types: Full-time, Part-time
Pay: $12.00 - $15.00 per hour
Shift:
- Morning shift
Work Location: In person
Salary : $12 - $15