What are the responsibilities and job description for the Teller Supervisor position at OneAZ Credit Union?
Our associates enjoy a one-of-a-kind culture with a rich benefits package that includes:
- Generous paid time off: 10 paid holidays, 2 floating holidays, 6 personal days, 10 vacation days, plus sick time
- Low-cost Medical, Dental & Vision plans – as low as $5 per pay period
- Paid childcare assistance (up to $96 per pay period)
- Award-winning 401(k) 5% discretionary match - fully vested from day 1
- 100% Gym fee reimbursement up to $75/month
- 100% Tuition Reimbursement Up to $5,250
- $1200/yr student loan repayment
- Plus a great schedule with NO WEEKENDS!
- Target hiring range $19/hr - $24/hr (Depending on experience and prior to any incentives this position is eligible for)
This position will be located at our Monroe Branch: 1812 W. Monroe St., Phoenix, AZ 85007
Our ideal candidate
Supervises and coordinates activities of tellers engaged in receiving and paying out money and keeping records of transactions in credit union by performing the following duties.
A typical day might include the following
- Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsible for interviewing, hiring, and training associates; planning, assigning, and directing work; managing performance; rewarding and coaching associates; addressing complaints and resolving problems.
- The Teller Supervisor is responsible for the daily supervision and operational efficiency of the teller line, ensuring excellent member service and adherence to credit union policies and procedures. This role involves overseeing a team of tellers, providing training, support, and guidance to ensure accurate and efficient transaction processing while maintaining a secure and compliant branch environment. The Teller Supervisor plays a critical role in the branch’s day-to-day operations, focusing on teller activities and ensuring a positive member experience.
- Supervision and Leadership:
- Supervise a team of tellers, providing direction and support to ensure the efficient functioning of the teller line.
- Conduct daily performance monitoring, provide coaching, and deliver feedback to tellers to enhance service quality and operational accuracy.
- Coordinate with the Branch Manager for teller staffing needs, including scheduling and arranging coverage during peak periods.
- Operational Efficiency:
- Assign duties and work schedules to tellers to ensure optimal service delivery and efficient department operation.
- Oversee teller transactions to ensure accuracy and compliance with all regulations and credit union policies.
- Consolidate and balance daily teller transactions, ensuring all financial activities are accurately recorded and reconciled.
- Training and Development:
- Train tellers in providing exceptional member service and adhering to credit union procedures and regulatory requirements.
- Implement and enforce standardized procedures to improve teller line efficiency and service quality.
- Foster a positive work environment by maintaining open communication, resolving teller-related grievances, and promoting teamwork.
- Member Service:
- Address and resolve member inquiries and complaints promptly, ensuring a high level of member satisfaction.
- Act as a working teller during peak hours to support member service and maintain efficient branch operations.
- Promote and cross-sell credit union products and services to members, assisting tellers in identifying sales opportunities.
- Compliance and Security:
- Ensure all teller operations comply with credit union policies, procedures, and regulatory requirements.
- Monitor and enforce branch security procedures, including controlling access to the vault and ensuring the secure handling of cash and negotiable instruments.
- Prepare and review daily reports related to teller operations, ensuring accuracy and completeness.
- Support to Branch Operations:
- Assist the Branch Manager with operational tasks related to teller activities, including reporting, cash management, and ensuring adequate supplies
- of money and negotiable instruments.
- Support the implementation of branch-level initiatives and procedures as directed by the Branch Manager.
- Collaborate with the Assistant Branch Manager and Branch Manager to ensure overall branch operational efficiency and member satisfaction.
This job description should not be considered all-inclusive. It is merely a guide of expected duties. The associate understands that the job description is neither complete, nor permanent and may be modified at any time. At the request of their supervisor, an associate may be asked to perform additional duties or take on additional responsibilities without notice. Complies with all policies and standards. Position grades could fluctuate based on market value.
Education
- High School Diploma Required
Experience
- 3 to 5 years of similar or related experience. previous Teller Supervisor experience in similar asset size branch.
Knowledge, Skills and Abilities
- Excellent verbal/written communication, organizational, interpersonal, and time management skills.
- Strong leadership, critical-thinking, and problem-solving skills.
Why join the OneAZ team?
Our culture is one-of-a-kind! You’ll be joining a team of friendly, hardworking, helpful associates with the same mission guiding all that we do: We exist to improve the lives of our members, our associates and the communities we serve.
We are proud to be an equal opportunity employer and value diversity. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex (including pregnancy), age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, or any other legally recognized protected basis under federal, state, or local law.
We offer robust benefits including low-cost medical, dental and vision plans, gym reimbursement, paid parental leave, generous personal days and vacation time, and an award-winning 401(k) program among many others. Take a look at our career page for detailed benefit information: www.oneazcu.com/about/careers
Additional Notes:
Candidates for this position will be required to sign an authorization for OneAZ to conduct a credit and criminal background check, pursuant to procedures in the Fair Credit Reporting Act and any other applicable laws.
All candidates will be considered for this position on an individualized basis, in compliance with all applicable equal employment opportunity laws.
Ensures compliance with applicable policies, laws, and regulations, including the Bank Secrecy Act (BSA), Anti-Money Laundering (AML) compliance, USA Patriot Act, and Office of Foreign Assets Control (OFAC).
Any individual who meets the definition of a mortgage loan originator and is employed by a federal agency-regulated institution will need to be registered on NMLS.
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