What are the responsibilities and job description for the Customer Service Representative position at OneCruit Staffing Anaheim?
IMMEDIATE job opportunity for a driven individual who has a proven track record of performance and desire to work for a well-established organization. We are looking for an experienced Customer Service Representative for a great medical company located in Harrisburg, Pennsylvania. 1st shift. 6-month contract Assignment.
Job Description - Summary of Duties:
The Customer Service Representative is responsible for supporting the Medicare Appeal process by answering incoming telephone calls, resolving customer questions, complaints and requests adhering to internal policies and procedures and utilizing working knowledge of the organization’s services to meet productivity and quality standards.
Job Description:
Develops and maintains working knowledge of internal policies, procedures, and services (both departmental and operational). Utilizes automated systems to log and retrieve information. Performs accurate and timely data entry of electronic faxes. Receives inquiries from customers or providers by telephone, email, fax, or mail and communicates response within required turnaround times. Responds to telephone inquiries and complaints in a prompt, accurate, and courteous manner following standard operating procedures. Interacts with hospitals, physicians, beneficiaries, or other program recipients. Investigates and resolves or reports customer problems. Identifies and escalates difficult situations to the appropriate party. Meets or exceeds standards for call volume and service level per department guidelines. Initiates files by collecting and entering demographic, provider, and procedure information into the system.
Required Qualifications:
High School diploma or equivalent
2 years’ customer service/telephone experience in a similar call center environment and/or industry.
Must have the ability to effectively communicate with team members and external customers
Must have ability to research and resolve issues related to Medicaid program and service eligibility
Preferred Qualifications:
Previous experience in the medical office or other medical setting preferred
General knowledge of eligibility verification (Medicaid eligibility and program requirements for specific program of focus preferred)
Knowledge of CPT and HCPCS codes and PC proficiency to include Microsoft Office Suite
Experience with Microsoft programs
Compensation: $20 - $22 per hour DOE.
VITESSE/OneCruit 2042 E Lincoln Ave, Anaheim, CA 92806
IMMEDIATE job interviews will be arranged for qualified candidates.
Salary : $20 - $22