What are the responsibilities and job description for the Human Services Manager, Senior position at Orange County CA?
Salary : $111,779.20 - $154,814.40 Annually
Location : 1055 N. Main St., Santa Ana
Job Type : Full-Time Regular
Job Number : 8243MA-0225-027 (O)
Department : Child Support Services
Opening Date : 02 / 03 / 2025
Closing Date : 2 / 10 / 2025 11 : 59 PM Pacific
CAREER DESCRIPTION
Human Services Manager, Senior
This position is scheduled to receive salary range increases on the following dates :
Effective June 27, 2025 - 4.00% increase
Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization.
OPEN TO THE PUBLIC
This recruitment is Open to the Public and will establish an openeligible list. This eligible list will be used to fill current and future Human Services Manager, Senior positions within Child Support Services. This recruitment may also be used to fill positions in similar and / or lower classifications throughout the County of Orange.
DEADLINE TO APPLY
This recruitment is scheduled to close at 11 : 59 P.M. (PST) on Monday, February 10th, 2025. This recruitment will remain open for a minimum of five (5) business days or until the needs of the County are met. Qualified applicants are encouraged to apply immediately.
CHILD SUPPORT SERVICES (CSS)
Child Support Services (CSS) is an award-winning, forward-thinking agency of over 325 professionals, dedicated to helping parents financially support their children. The core mission is assisting parents in establishing paternity, establishing financial and medical child support orders, and facilitating the payment of that support through various means, including court action. Under the direction of the Department Director, CSS delivers human services to the community based on a balanced approach emphasizing Customers, Staff, Business Efficiencies, and Performance. CSS also works in close partnership with the Orange County Superior Court, California Department of Child Support Services, and other local child support agencies throughout California.
Click here for more information of Child Support Services.
for more information about the County of Orange.
THE OPPORTUNITY
Under general direction of the Human Services Deputy Director this manager will :
- Have oversight of a major functional area within Child Support Services.
- Contribute as a Senior Leader of the department, providing strategic level guidance and recommendations to the Executive Team.
- Work with staff to develop initiatives, proposals, project plans and briefing materials to guide Department operations.
- Be responsible for strategic planning to ensure focus on performance measures and customer satisfaction / service.
- Establish collaborative working relationships with internal and external partners to ensure cohesive partnerships built on transparency and effective communication.
- Effectively interact with all levels of staff and the management team to contribute to the achievement of department goals by positively influencing the decision-making process.
- Ensure a cost effective and efficient allocation of resources between and among teams / units, evaluate efficiencies, and devise / implement solutions to enhance organizational effectiveness.
- Oversee personnel matters, which include hiring, employee development and disciplinary actions regarding staff.
- Effectively apply leadership skills to promote positive work environment, to motivate / engage staff, and obtain buy-in.
MINIMUM QUALIFICATIONS AND CORE COMPETENCIES
The ideal candidate will be an experienced manager with at least two (2) years of progressive managerial experience and a minimum of five (5) years of experience working with health and human services, government, public service and / or child support laws, regulations, policies and / or business practices. Must include 2 years of lead / supervisory experience.
Child Support Experience & Technical Skills
Leadership | Managerial Skills
Judgment | Decision Making Skills
Relationship Building | Effective Communication Skills
MINIMUM QUALIFICATIONS
Click here to learn more about the Minimum Qualifications for the Human Services Manager, Senior classification as well as the physical & mental requirements and the environmental conditions.
Special Requirements : Must pass a background investigation to the satisfaction of the Department of Child Support Services.
RECRUITMENT PROCESS
Human Resource Services (HRS) screens all application materials for minimum and desirable qualifications. After screening, qualified applicants will be referred to the next step in the recruitment process. All applicants will be notified via email of their status in the process.
Application Screening (Refer / Non-Refer)
Applications and supplemental responses will be screened for qualifications that are highly desirable and most needed to successfully perform the duties of this job. Only those applications exhibiting qualifications as listed in the job bulletin will be referred to the next step.
Structured Oral Interview | SOI (Weighted 100%)
Candidates will be interviewed and rated by panel of job knowledge experts. Each candidate's rating will be based on responses to a series of structured questions designed to elicit the candidate's qualifications for the job. Only the most successful candidates will be placed on the eligible list.
Based on the Department's needs, the selection procedure listed above may be modified. All applicants will be notified of any changes in the selection procedure.
Eligible List
Once all assessments have been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies.
Please note : The information you provide on your application and / or response to the supplemental questions may be used as a scoring device, so please be thorough and complete in your response. "See Resume" is not a qualifying response and will not be scored in lieu of the required information.
Veterans Employment Preference Policy (VEPP) The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here to review the policy.
ADDITIONAL INFORMATION
PLEASE SEE BELOW FOR IMPORTANT INFORMATION REGARDING COVID-19 RELATED REQUIREMENTS
Effective April 3, 2023, it is strongly recommended that County employees working in health care settings and correctional facilities follow vaccination and booster guidelines provided by the California Department of Public Health (CDPH) and the Centers for Disease Control and Prevention (CDC). Please click to see the latest guidance for more details.
EMAIL NOTIFICATION : Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account.
NOTE : User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply.
Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam / junk folders, and / or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at
FREQUENTLY ASKED QUESTIONS : Click for additional Frequently Asked Questions.
For specific information pertaining to this recruitment, please contact Candace Jones at (714) 347-8302 or
EEO INFORMATION
Orange County, as an equal employment opportunity employer,
encourages applicants from diverse backgrounds to apply.
Administrative Management
In addition to the County's standard suite of benefits such as a variety of health plan options, sick and vacation time and paid holidays we also offer an excellent array of benefits such as :
Click for information about benefits offered to County of Orange employees.
Which of the following best describes your experience working with health and human services, government, public service and / or child support laws, regulations, policies and / or business practices.
In detail please describe your experience working with health and human services, government, public service and / or child support laws, regulations, policies and / or business practices.Please be specific and include the job title and length of time in the position(s).If no experience, please type "N / A."
Please check the following areas in which you have Child Support Services experience :
In detail, please describe your knowledge, education and / or experience in each of the area(s) you indicated above as it relates to the Human Services Manager, Senior position for Child Support Services. Please be specific and include the job title and length of time in the position(s).If no experience, please type "N / A."
Required Question
Salary : $111,779 - $154,814
