What are the responsibilities and job description for the Director of Operations position at Orbcomm?

Join Us as a Director of Operations

Are you ready to make a significant impact in an innovative environment? At ORBCOMM, we’re on the hunt for a passionate  Director of Operations who partners closely with the leadership team to define and execute the operational strategy for the Lines of Business. In this role you will be an Individual Contributor, reporting to the SVP and GM of the Lines of Business.

Why You’ll Love Working Here :

As a Director of Operations, you will play a crucial role by overseeing and optimizing all aspects of operational processes for our Transportation and Maritime Line of Business. You will be responsible for developing and executing operational strategies that align with the company’s broader business objectives, ensuring efficiency, cost-effectiveness, and quality.

Leverage your expertise to implement the best practices and foster a culture of continuous improvement. While working to enhance profitability through cost control, process optimization, and quality assurance and ensuring compliance with regulations and ethical standards.

With a flexible hybrid working schedule, you can enjoy the best of both worlds—engaging in-person cross-functional collaboration at our Sterling, VA officeat least 3 days a week while also enjoying the autonomy and comfort of remote work.

What You’ll Do :

Business Strategy and Alignment :

Strategic Alignment : Align business objectives with corporate vision and goals and ensure strategic alignment for the lines of business
Key Migrations : Work with cross-functional teams executing key migrations to improve operational efficiency and achieve strategic objectives. Facilitate smooth transitions of clients from the sales phase to delivery.

Financial :

Budget Management (ARR) :  Work cross functionally to develop, manage, and course correct the quarterly and monthly operational plan alongside key ARR plays.

Profitability (GM) :  Monitor and analyze the financial performance of operations, identifying opportunities to improve margins and overall profitability. Identify areas for cost savings without compromising quality or performance.

Cash : Work with ISC (Integrated Supply Chain) to execute a plan to burn down inventory. Work alongside Finance team to achieve DSO (Days Sales Outstanding) targets

Quality Assurance and Risk Management :

Ensure Quality Standards : Work with Engineering and ISC to establish a plan for identifying and resolving product issues at every stage of the product lifecycle. Define and execute a detailed plan for resolving product issues, ensuring continuous improvement and minimizing recurrence.

Cross-Functional Collaboration :

Cross Functional Collaboration : Work closely with other departments like sales, engineering, finance, and customer service to ensure that operations support the broader business objectives and customer needs.

Customer Relationship Management : Act as a liaison between customers and internal teams to ensure operational priorities reflect customer requirements and deliver measurable value. Translate customer feedback into actionable improvements for operational processes.

Monitoring and Actions :

Track KPIs : Track (KPIs) for operations, monitor progress, and use data to drive decision-making. This includes metrics related to system performance, financial metrics and inventory metrics.

Action Planning : Provide regular reports and updates to senior leadership on the performance of operations, including action plans for areas requiring attention.

Who You Are :

You’re a strategic thinker with a knack for operational excellence, ready to tackle multiple priorities with agility and grace. If you have :

Bachelor’s degree in business, accounting, or a related field(MBA, MAC or equivalent graduate degree preferred)

5-10 years’ experience in operations or related field, preferably related to Transportation or Maritime IoT, with both strategic and operational focus

Previous P&L experience required

Ability to manage the quarterly and annual budgeting process Strong business acumen with a broad understanding of fundamental business principles and strategies

Experience with IT migrations and building roadmaps

Ability to set overall strategy and drive process improvement

Proven track record of building and managing KPIs

Demonstrated project and budget management skills

Analytical problem-solving skills with impeccable attention to detail

Strong interpersonal skills with ability to collaborate and work with cross-functional teams

Excellent oral and written communication skills; experience communicating with Senior Leadership Team

Proficiency with Microsoft Office (Excel, Teams, Word)

Then we want to meet you!

About Us :

At ORBCOMM, we’re pioneers in IoT technology, that drives innovation and empowers our clients to make data-driven decisions. Our industry-leading solutions enable customers to boost productivity, streamline operations and increase their bottom line. With over 30 years of experience and the most comprehensive solution portfolio in the industry, we enable the management of millions of assets worldwide across diverse sectors including transportation, heavy industries, satellite, and maritime. Discover how ORBCOMM is transforming industries and unlocking the potential of data to drive meaningful change by visiting us at www.orbcomm.com!

Ready to Join Us?

We believe that our people are our greatest asset. Your skills and passion can help us achieve remarkable things! If you’re seeking a thrilling career opportunity in a vibrant, growth-oriented environment, ORBCOMM is the perfect fit for you.

We are committed to building a diverse and inclusive workplace and appreciate all applicants for their interest in joining our team. Only candidates selected for an interview will be contacted.

At ORBCOMM, we are also dedicated to ensuring accessibility and are pleased to offer accommodations for individuals with disabilities upon request throughout all aspects of the selection process.

LI-DNI

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