We have unique opportunities and are always looking for exceptional talent. Join a company where you will have an opportunity to grow professionally and personally and give strength to others by Empowering Healing. We offer a strong benefits package, opportunities for growth, and the chance to contribute to our mission: to provide an integrated portfolio of healing solutions that improve lives while lowering the overall cost of health care.

This individual will maintain the customer master record, create/update accounts that submit new contracts, and maintain our hospital chain and GPO contracts to update our customer accounts accordingly. The hours for this position are Monday - Friday from 9:30am-6:00pm.

Key Responsibilities:

• Handle all incoming standard Direct Purchase Agreements and work with customer and sales representatives to gather all necessary paperwork.
• Create new customer accounts.
• Obtain signatures on agreements.
• Develop strong relationships with customers, Sales Representatives and other internal departments
• Responsible for adherence to all SOPs, protocols, policies, regulatory requirements and cGMPs (current Good Manufacturing Practices).
• Work with internal departments on special hospital chain or GPO contracts.
• Monitor customers that opt in or out of any special hospital chain or GPO contracts and update their accounts as necessary.
• Maintain the customer master record.
• Understand steps needed to resolve problems as they relate to day to day processes.
• Keep management informed of potential issues.
• Sales rep training/meetings/calls as needed/instructed by management.
• Other duties as needed and assigned by management.

Preferred Education and Experience:

• Bachelor’s degree preferred
• 3-5 years' customer service or relevant experience
• Familiarity with contracts
• Experience working in a manufacturing environment, especially in the medical device, biotechnology or healthcare industries

Other Skills/Abilities:

• Flexibility in daily work schedule to meet the changing needs of the business.
• Ability to investigate problems related to price discrepancies.
• Ability to process all reporting timely and accurately.
• Ability to identify issues and provide solutions to management.
• Outstanding call handling, verbal and written communication skills
• Technologically savvy - familiarity with Microsoft Office and Excel are required, Microsoft Dynamics AX (ERP) knowledge a plus
• Strong attention to detail and follow-through
• Exceptional organizational and multi-tasking competence with the ability to perform effectively and accurately under strict deadlines
• Superior problem resolution skills
• Ability to work independently as well as collaboratively with management, fellow team members and personnel of all departments
• Dedicated to providing the highest level of customer service to both customers and outside sales force
• Motivated by a desire to improve both self and departmental functioning and quality through ongoing growth, development and a commitment to excellence.